IT Service Desk Technician

Advantages
Why do you want to get this job as an IT Service Desk Technician?

•Competitive salary plus bonus
•Group insurance covered in full by the employer
•RRSP
•35 hours / week
•High flexibility
•Personal days


Responsibilities
The IT technician based in downtown Montreal will be responsible for:

•Respond to requests from enterprise users and act as L1-L2 support
•Provide operational support to the responder according to aligned requirements
•Ensure workstation preparation for new employees
•Maintain the hardware inventory and knowledge bank
•Contribute to the company's IT projects
•Coordinate ticket escalations if necessary


Qualifications
To excel in this role, you will need the following technical knowledge:

•AEC or DEC in computer science or equivalent experience
•Minimum 3 years of experience in information systems support or a related position
•Knowledge ofWindows operating systems (Active Directory, GPO, DNS, etc.)
•Knowledge of M365
•Demonstrate strong autonomy
•Knowledge of ticketing systems and ITIL principles
•Professional bilingualism (English/French)
•Excellent professional communication skills


Summary
Contact me to get more information about this IT Service Desk Technician opportunity in downtown Montreal in isabelle.gauthier@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.