IT Service Manager
Are you an accomplished IT professional looking for a new management challenge? Would you like to share your technical skills with a team of technology professionals?
We are looking for an IT Service Manager who will be responsible for all the activities of his team as well as the management and assignment of the various projects / activities of this one.
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Advantages
Why do you want to get this IT Service Manager job ?
•Flexible hours
•Group insurance paid at 80%
• Employer-contributed RRSP
•Competitive salary
•Possible internal evolution
•Personal days
•Corporate Discount
•Parking
Responsibilities
Reporting to the IT Director, the Montreal-based incumbent will be responsible for:
•Responsiblefor the IT support department "End-users"
•Ensure the deployment of new tools or system updates
•Ensure the resolution and follow-up of problems that are escalated and ensure the proper distribution of tickets of lower levels or intended for other departments
•Ensure that best practices are in place to support end-users
•Technical Support Team Management
•IT inventory management for all business needs and projects
•Collaboration and/or management of one-off company projects and their budget
•Identify opportunities for improvement and provide solutions
•Responsible for hiring, training and performance evaluation of his team
•Participate in the development of budgets and contract negotiations with suppliers
•Ensure the supervision of daily reports, schedules, employee follow-ups, various communications, etc.
•Document operations and procedures
Qualifications
To excel in this position, you will need to possess the following skills:
•DEC in Computer Science, or equivalent
•3 to 5 years of experience in IT team supervision
•Relevant experience in personnel and/or project management
•Demonstrate strong leadership
•Retail experience required
•Experience in ITIL mode (an asset)
•Bilingual (French and English)
Summary
Thank you for applying for this IT Service Manager position in Greater Montreal. We will review your request and contact you promptly if your profile matches our criteria.
Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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IT Service Manager
Are you an accomplished IT professional looking for a new management challenge? Would you like to share your technical skills with a team of technology professionals?
We are looking for an IT Service Manager who will be responsible for all the activities of his team as well as the management and assignment of the various projects / activities of this one.
Advantages
Why do you want to get this IT Service Manager job ?
•Flexible hours
•Group insurance paid at 80%
• Employer-contributed RRSP
•Competitive salary
•Possible internal evolution
•Personal days
•Corporate Discount
•Parking
Responsibilities
Reporting to the IT Director, the Montreal-based incumbent will be responsible for:
•Responsiblefor the IT support department "End-users"
•Ensure the deployment of new tools or system updates
•Ensure the resolution and follow-up of problems that are escalated and ensure the proper distribution of tickets of lower levels or intended for other departments
•Ensure that best practices are in place to support end-users
•Technical Support Team Management
...
•IT inventory management for all business needs and projects
•Collaboration and/or management of one-off company projects and their budget
•Identify opportunities for improvement and provide solutions
•Responsible for hiring, training and performance evaluation of his team
•Participate in the development of budgets and contract negotiations with suppliers
•Ensure the supervision of daily reports, schedules, employee follow-ups, various communications, etc.
•Document operations and procedures
Qualifications
To excel in this position, you will need to possess the following skills:
•DEC in Computer Science, or equivalent
•3 to 5 years of experience in IT team supervision
•Relevant experience in personnel and/or project management
•Demonstrate strong leadership
•Retail experience required
•Experience in ITIL mode (an asset)
•Bilingual (French and English)
Summary
Thank you for applying for this IT Service Manager position in Greater Montreal. We will review your request and contact you promptly if your profile matches our criteria.
Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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