junior personal banker (inbound)- mississauga 34246, Toronto

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
contract
reference number
2237519STFEN
contact
randstad canada
apply now

job description

Are you an eager new grad looking to gain experience within a top 5 bank? Do you have previous customer service experience and are comfortable working in a fast paced environment? If so, this is the role for you!

We are currently looking for a Junior Personal Banker to support our banking client in Mississauga for a 3 month contract.

Pay: $16.24/hour
Hours: Mon-Fri 8am-5pm – no rotating shifts in this role

As a Junior Personal Banker your main job duties include but are not limited to:
• Handle incoming requests/ calls in regards to general inquiries, helping with online navigation, inquiries around different kinds of Investorline accounts, doing password resets- 30-40 calls/day on average
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients
•Escalating more complex customer inquiries/concerns to the appropriate departments

Advantages
- Work for one of Canada's top 5 banks
- Foot in the door opportunity for new grads or someone looking to gain banking experience
- Potential to convert to permanent
- Opportunity to move around the bank into different departments


Qualifications
Must have:
- Previous customer service experience
- 5/5 communication skills
- Strong interpersonal skills
- Good computer skills
- Excellent phone etiquette

Nice to have:
- Call centre experience
- Prior banking/ FI knowledge
- Bilingual in English and French
- CSC

EDUCATION/CERTIFICATIONS:
Post-secondary education is preferred.

* Clear criminal check required *

Interested in the Junior Personal Banker position in Mississauga? Apply online today!

Candidates moving forward to the next stage in the recruitment process will be contacted.


Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727