Lead Officer

We are recruiting for a leader to provide direct support to a Operations Manager and to work with 7 of the top banks in Canada. This 12 month contract requires strong communication and organizational skills, and the ability to provide exceptional service to lenders, brokers, lawyers, and banks.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, please apply within.

Advantages
- Join a well established company with room for growth
- Full-time 12 month contract
-AIP 5%
- HYBRID (3 days in office)
- 8:30 am to 5:00 pm
- Late shifts (10:30 am-7:00 pm) to provide vacation coverage when needed
- $25-$28/ hour
- 2 weeks of vacation
- New renovated office with amazing kitchen and onsite gym

Responsibilities
-Providing direct support to the Operations Manager
- Completing monthly audits for clients
-Handling escalations between lenders/ brokers
-Analysis of documentation, document preparation and response to customer inquiries within established timeframes
-Provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required
-Prepare, analyze and action Lender reports within established deadlines
-Assist in the development of training plans for new staff and ongoing cross training within the team
-Collaborate with the department manager in the design, implementation and delivery of new functional training

Qualifications
-Law clerk designation or equivalent experience is required
-Managerial or Supervisor experience
-Strong leadership skills
-Strong Mortgage background is required
-Intermediate computer skills in MS Office products (Word, Excel and Outlook)
-Strong customer service skills with a focus on building relationships
-Detail oriented and proven ability to multi-task in a fast paced environment
-Excellent organizational and time management skills
-Flexibility to work additional hours as required

Summary
If you believe this exciting position is of interest, please apply directly to Randstad today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.