We are looking for an CUSTOMER CARE / ORDER ENTRY REPRESENTATIVE for a leader in the manufacturing industry, located in Mississauga. The ideal candidate will be handling internal and external customer inquiries and concerns with the highest level of professionalism and courtesy. This may include (but is not limited to): order entry, stock management, returns, and communication with customers / clients on accounts, delays or concerns. The successful candidate will also be responsible for the receiving and maintaining stock inventory by entering, processing and validating safety orders through specific contracts.This is a FULL-TIME PERMANENT role and we are looking for an individual in the Mississauga area with availability to start ASAP.Position: Customer Care / Order Entry Representative Employment Duration: Full-Time PermanentSalary: $20/hrHours: Monday - Friday, 8:30am - 5:00pmLocation: Mississauga, ON (Ridgeway Dr & Burnhamthorpe Dr.)If you are interested in hearing more, please email your resume to firstname.lastname@example.org! AdvantagesAdvantages of the Customer Care / Order Entry Representative:> Day Shift, Mon-Fri 8:30am - 5:00pm> Permanent position> Wage: $20/hr> Highway & Transit Accessible, free parking on site> Supportive and friendly team and management > Opportunity to work with a leader in the industryResponsibilitiesJob duties as an Customer Care / Order Entry Representative:> Receives and handles incoming customer calls (order taking, work in process or other questions)> Follows scripting, or other professional communication as required by company policies> Understands and follows all SOP for all tasks> Understands and utilizes all methods of job tracking or late job follow up and communicates as required> Competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.> Able to identify in house vs. outsource lab orders, and transmits accordingly> Validates orders against customer program parameters and company specific allowances> Displays a solid understanding of basic and some advanced optical knowledge> Strong knowledge (training provided) of company products and services> Trouble shoots basic problems (cut out issues, coating incompatibility, thickness or base curve requirements> Process RX credits for work in process where applicable, following SOP> Picks orders from inventory, tracking inventory that is pulled and going back into stock to maintain accurate inventory records> Orders frames from suppliers where needed> Deliver new orders, frames or lenses, to the next workstation with sense of urgency and prioritization> Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically and/or using standardized stickers or forms.> When necessary, use web access links to look up incoming or delayed shipments from outsource labs, in order to plan workflow.> Accurately attach patterns, verify patterns and quality of trace/ shape modification.> Enters orders into system or process new orders from any incoming order method> Understands when jobs require a call to be placed to accounts and communicates to CSR appropriately> Trouble shoots and makes recommendations for basic problems > Perform outbound calls to accounts, to endorse new products and promotions.> Utilizes product knowledge to determine the best manufacturing process for routine and special orders > Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume> Is attentive to detail with all measurements, calculations, equipment settings and defective product> Takes the initiative to notice and follow-up on discrepancies; suggests improvements; recommends solutions and does what is necessary to ensure customer satisfaction> Operates the system inputting all lab statistics with accuracy and attention to detail> Any other duties and tasks and needed or requiredQualificationsWhat we are looking for in a Customer Care/ Order Entry Representative:> High School Graduate / GED or equivalent experience> 1+ years experience in a Customer Service Representative environment> Ability to multitask ready to wear multiple hats> Maintain smooth flow of orders> Able to lift/ carry 10 lbs or less, push/ pull 30 lbs or less> Comfortable with Office / Warehouse environment> Proficient in MS Office, Word, Excel and general working knowledge of computers> Excellent time management skills with experience working in a fast-paced environment> Ability to work under pressure with high degree of accuracy> Friendly, team playerSummaryHow to Apply?1. Send your resume to email@example.com !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to firstname.lastname@example.org , along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to email@example.com, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.