Our client is seeking a Data Analyst for Revenue Assurance, this is part of Finance Organization, and its mandate is to identify, recover and prevent revenue leakage. The Revenue assurance team is focused on improving profitability by maximizing revenues and minimizing costs. The Service Revenue team focuses on service revenue reporting and forecasting.AdvantagesThis role will be cross functional with both the RA and Service Revenue team; collaborating with a wide variety of stakeholders such as Product Management, Marketing, Finance, IT, Operations, Customer Care, etc..Responsibilities- Develop scripts and queries to extract data from our various systems and manipulate into a meaningful format- Identify and assess potential revenue leakage opportunities and perform diagnostics/process mapping to determine project feasibility- Act as a change agent to improve billing accuracy and participate in new service/feature introduction to mitigate revenue leakage- Review business processes and workflows. Documenting these with the objective of pinpointing gaps.- Extract Elicit, analyze, specify, and validate the business needs of stakeholders, customers and end users.- Collaborate with Project Sponsors to determine project scope, vision and improve operational processes.- Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team- Influence the development and implementation of business processes/infrastructure from Sales to Collection.- Lead cross-functional resources on multiple, concurrent revenue recovery projects.Qualifications- Expertise in SAS/SQL, Teradata, COGNOS and Microstrategy with the ability to create queries in each of these databases and experience handling large datasets (50M+ rows)- Predictive modelling in R or other statistical packages- Proven Project Management skills (3+ years experience)- Established track record in the co-ordination of cross functional and virtual teams- Strong capacity to analyze and design workflows- Business analysis and analytics experience- Strong documentation skills and attention to detail.- Demonstrated ability to conduct effective research, analyze data and communicate results- Strong communication/presentation skills- In depth knowledge of Order and Billing systems (SingleView, NM1, OneBill, UsageView)- Excellent organizational and multi-tasking skills- Results oriented, curious and pro-active- Strong sense of urgency and willingness to take initiativeSummaryThe Revenue assurance team is focused on improving profitability by maximizing revenues and minimizing costs.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
