medical office assistant, Vancouver

randstad canada
job type
$ 21.00 - $ 25.00 per hour
apply now

job details

vancouver, british columbia
administrative support
job type
$ 21.00 - $ 25.00 per hour
reference number
randstad canada
apply now

job description

Are you an enthusiastic professional looking for a change? Are you looking for a chance to work for a respected academic institution in Vancouver where you can apply your skills that have been honed over the last couple of years? This position is full time with stable hours. Individuals must have previous experience working in a high volume, corporate/academic environment, and strong administrative skills. If this sounds like you, please apply today. This position starts immediately.

Receptionist at the Main Clinic
To act as receptionist in the Main Clinic working to serve 200-300 patients per day.
-Must be comfortable dealing with patients who are in some discomfort, who's English as a foreign language, with disabilities etc.
- Provides guidance and instructions to patients on insurance plans and pre-determination procedures.
- Liaises with patient’s insurance plans to ensure that patients receive maximum benefits.
- Verifies and prints claim forms for reimbursement.
- Troubleshoots insurance processes.
- Allocates payments in patient records from insurance remittances, follows up problems with patients and insurance companies.
- Gathers information from patient records.
- Answers telephone and in-person queries from prospective and current patients about programs available for treatment in the clinic.
- Answer queries about treatment entries and charges in computer record.
- Identifies problem in computer record and forwards for correction.
- Books appointments for routine and urgent care patients.
- Assigns urgent care patients and liaises with urgent care supervisor to ensure that all patients receive treatment.
- Books appointments for non-registered patients in pain for the Urgent Care Clinic.
- Instructs patients during orientation, once or twice per academic year, on reception procedures, patient payments, laboratory procedures and insurance plans.
-Takes daily payments of cash, cheques, credit cards, and direct deposit.
-Accurately enters payments into patients' record and issues receipts to the patient.
-Reconciles and prepares deposits on a daily basis.
- Contacts patients by phone with outstanding accounts and NSF cheques to obtain payment.
-Closes patients' accounts and gathers information on accounts to be forwarded to a collection agency.
- Checks laboratory items to ensure that pre-payment has been made or that pre-determination has been approved by insurance plans.
- Enters data for Laboratory invoices into patient records.
- Prepares specific charts and computer records for patient.
- Responsible for setting up and maintaining a system for archiving and recycling specific charts.

For more information on other available roles at Randstad, please visit the job board at

- Great compensation - weekly pay
- Great office hours
- Excellent team
- Modern work environment
- ASAP Start

We are looking for:
•Must be a qualified MOA and hold a certificate/qualification
•Intermediate to advanced MS Office skills including Excel, Outlook, Word and Powerpoint (applicants will be tested).
•Minimum typing speed of 45-50 wpm (applicants will be tested).
•Strong written and verbal communication skills in English.
•Must be flexible and motivated with excellent time management and problem-solving skills.
•Minimum of 1-2 years in a relevant administrative role.
•Minimum of 2 professional references that can be provided immediately.


Phone Number:
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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.