Reporting to the General Manager, the Club Programs & Administration Lead is responsible for deliveringand continuously improving membership sales, administration of club programs, customer service andbest business practices to make our facility the best Sports facility in Ottawa. Position includes performing avariety of transactions including registrations, maintaining member records, and cash handlingprocedures. Leading the administration of lessons, programs, camps, tournaments, and staff schedules.The schedule for this position requires availability to work days, evenings and weekends, according toclub needs. Our facility is open 7am-11pm, 7 days a week.Role: Club Programs & Administration LeadFull-time and Contract (19 months) Hours: 32-40 hours/week - Flexible Salary: $18-$20/hourLocation: West Ottawa AdvantagesBenefits● Working with a great team of dedicated employees● Flexible schedule● Paid breaks● Paid training & certifications● Tennis playing opportunitiesResponsibilities● Establish positive relationships with members and clients through outstanding customer service● Administer club emails, phone calls, staff scheduling and correspondence● Oversee administration of in-house TCWO lessons, programs, camps, leagues and tournaments,and acts as first point of contact for customer questions and concerns● Review tennis pro invoicing, communicate with pros to resolve any discrepancies, and submit toGeneral Manager in timely manner for bi-weekly payroll● Oversees tennis pro lesson waitlists, working to match players seeking lessons with pros,following-up with requests for lessons● Act as a leader for all staff, setting best examples and providing support to team members● Administer and execute clubhouse front desk customer service and communications● Support all areas of club administration and management● Assist with implementing member special events● Strive to achieve and exceed new membership sales objectives in new and creative ways● Address member and client concerts with proactive solutions, and mely response andfollow-up● Administer the member requests for player matching, member level evaluations● Support club promotions and marketing to attract new and retain existing club members● Maintain open communication with the General Manager and other Team Leaders on all aspectsof FOH operations, staff and member issues and concerns● Conduct informative and energetic membership tours to prospective members and guests● Oversees that program equipment is adequate for use, inventory maintained● Support organizing clubhouse seasonal change over (gardens, dome, deck, special occasiondécor)● Monitor and control access to the facility, opening and closing of the club house and dome● Support ensuring that the health and safety of all members and staff are of the utmost priority,and that safety standards are being adhered to● Assist with IT related issues to the best of ability, to ensure our technical applications (ex: Clubsoftware, POS, phone systems, website) are working efficiently and improves club operations● Be a part of the On-Call Management Team when GM or Member Coordinator is unavailable incase of a club emergency or staff sick calls● Monitor staff training, licenses and credentials● Regularly update TCWO website and other social media/communication channels● Ensure clubhouse cleanliness is adhered to● Attend staff meetings as scheduled● Perform other dues not listed above as requiredQualificationsQualifications● Minimum 2 years customer service experience● Planning and organizational skills● Experience in a supervisory role is an asset● Experience in tennis, sport or recreation is an asset● Experience with one of the following Microsoft Office (word, excel) and/or Google Suite (gmail,google drive, sheets, docs)● Ability to communicate effectively and clearly by email, phone and in-person● Ability to work in a fast-paced environment, be able to stand for long periods of me● Ability to mul-task and manage different responsibilities● Obtain First-Aid & CPR C with AED Certification (within first month of employment)● Obtain a clear Police Record Check for the vulnerable sector (within first month of employment)● Obtain Food Handling and Smart Serve Certification (within first month of employment)● Positive and a desire to learn and try new things● Ability to exercise mature judgement and sound decision making● Team player, enthusiastic and friendlySummaryWonderful opportunity with a great Non-for-profit Ottawa organization. This is a 18 month Contract with full-time hours and wonderful perks and benefits.Role: Club Programs & Administration LeadSalary: $18-$20/hourHours: FlexibleLocation: West OttawaContact info:Get in touch with us ASAP! Send your resume to Lisa.email@example.com or firstname.lastname@example.org or give us a call at 613-726-0220 option 1We are looking forward to placing you for this fantastic opportunity!!! All applications will be reviewed but only qualified candidates will be contacted. Thank you so much for your interest and we look forward to meeting you!Looking forward to hearing from you.Lisa and AsiyahRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.