Nespresso - Bilingual digital Agent

Advantages
• A full-time position 40 hours per week
• A competitive and scalable salary
• Corporate discounts from Nespresso
• Weekly pay
• Access to group pricing with our partner, SunLife, for insurance.

Responsibilities
• Assist customers in their purchasing process by phone or email;
• Provide technical support on the various ranges of products offered;
• Carry out telephone satisfaction surveys;
• Provide exemplary service and proactively manage customer relations

Qualifications
• High school or college diploma with relevant experience;

• Minimum of 2 years of experience in a call center environment;
• Experience with a high-end clientele, a great asset;
• Ability to manage priorities and problem solving skills;
• Customer oriented and customer service;
• Has excellent communication skills;
• Perfectly bilingual both orally and in writing (French and English);
• Skill with computer tools.

Summary
Working conditions :
You work from Monday to Friday (schedule up to 8 p.m. in the evening)
You will take a French / English language test
You must be equipped with a high speed internet connection


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.