Nespresso - Digital Agent/ Customer Service

Advantages
A full-time position 40 hours per week
A competitive and progressive salary of $20 or more depending on your experience
Corporate discounts from Nespresso
Weekly pay
Access to group rates with our partner, SunLife, for insurance

Responsibilities
Assist customers in their purchasing process by phone or email
Provide technical support on the various ranges of products offered
Carry out telephone satisfaction surveys
Provide exemplary service and proactively manage customer relations

Working conditions:
You will work from Monday to Friday (flexible and variable hours) mostly from your home.
You will need to visit the office located in downtown Montreal once or twice a week.
You will take a French/English language test.
You must have a high speed internet connection at home.

Qualifications
You have previous experience (office and/or hotel/restaurant/café), ideally in a sales or customer service role.
- You are a solution-oriented, detail-oriented individual with the ability to work in an environment where KPIs (Key Performance Indicators) are part of the daily challenges.

Personal skills required:

- Fluently bilingual in French and English, both verbal and written.
- Excellent communication skills; customer focus and service orientation.
- Ability to manage priorities and solve problems.
- Proficiency with computer tools.
- Courtesy, patience, empathy, self-awareness.

Summary
If you think you are the person we are looking for, please apply now and a Randstad consultant will contact you shortly.

We look forward to meeting you!

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.