Our client in the Mississauga area is looking for their next Customer Service Representative to support their operations team! Do you have an entrepreneurial mind-set with a passion for the supply chain or transportation industry? Are you organized, detail oriented and enjoy problem solving? Then this might be the right role for you! If you are interested in hearing more, please email your resume to email@example.comAdvantages- PERMANENT Role - Salary: $40-55k - Location: Mississauga (Mississauga Rd & Argentia Rd)- Hours: Monday - Friday, 8:00am - 5:00pm (OT may be required)- On-site work with the possibility of working from home after the completion of training- Benefits after 3 months of employment - 2-3 weeks of vacationResponsibilities- Establish, develop and grow an operational relationship with our clients and carriers- Enter orders into the system to accurately reflect the service, rate outlined by the client- Prepare associated backup documentation and paperwork for each order- Proactive management of load tracing for all loads from pickup to delivery; advance tracking of time sensitive shipments to proactively identify potential issues in advancement of a load event - Responsible for maintaining the Interlines Management (Tracing) Board to ensure that notes, ETA’s and pick-up and delivery statuses accurately reflect current status of each load including up to the minute confirmations- Updating shipment status (open/picked up/delivered) in real-time (e.g. Load is picked up, shipment marked as picked up in Interlines Management Board- Advise clients of ETA for pick/up delivery and confirming with clients upon the receipt of each order tendered through email, phone, tender and/or EDI- Responsible for maintaining client or 3rd party websites with the current status of shipments.- Preparing and sending shipments to Overnight Dispatch to watch and update overnight- Confirming and securing pick-up and delivery appointments with client/shippers/receivers as they relate to the conditions of the load. - Confirm qualification of all new shippers/receivers through reaching out to contacts via email/phone.- Resolve any invoice discrepancies identified by Accounts Receivable.Qualifications- Post Secondary education or equivalent required- Customer service/Order Management experience is required- MS Office proficient- Desire to provide the best possible experience for our customers- Thrive in a fast-paced environment with coaching support- Entrepreneurial mindset with a sense of urgency- Self-motivated with strong interpersonal, communication and organizational skills.- Attention and accuracy to details- Ability to prioritize and take accountability- Excellent computer skillsSummaryInterested in the Customer Service Representative opportunity?1. Send your resume to firstname.lastname@example.org!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to email@example.com , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to firstname.lastname@example.org@randstad.ca, along with your resume. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.