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Office and Account Services Administrator

job details

summary

    job details
    We have an exciting, full-time permanent opportunity with a leading optical and lens care company in Mississauga.

    Under the guidance and direction of the Business Manager, the Office & Account Services Co-Ordinator is responsible for the onboarding, setup and maintenance of both new and existing customers. The Office & Account services Coordinator plays an integral role in assisting in the implementation/maintenance of accounts in all work areas, as well as general office administration. Customer satisfaction is key, therefore the Office & Account Services Co-Ordinator is a self-starter with strong, interpersonal, problem solving, organizational, time management, and communication skills.


    Position: Office & Account Services Coordinator
    Employment Type: Permanent, Full-Time
    Hourly Wage: $21/hr
    Hours: Monday – Friday | 8:30am – 5:00pm
    Location: Mississauga, ON. (Ridgeway Dr & Burnhamthorpe Dr.)

    If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca with the subject line “Office & Account Services”

    Advantages
    What’s in it for YOU?

    - Supportive and friendly team and management
    - Opportunity to work with a leading organization in the industry
    - Day Shift, Mon-Fri 8:30am - 5:00pm
    - Full Time Permanent position
    - Office close to the highway in Mississauga

    Responsibilities
    Duties and Responsibilities – Account Services
    - Maintain all customer accounts database in various systems (ie. OMICS, TOCDC, DVI and SAP etc.)
    - Process new accounts applications and onboard customers according to specific program specifications
    - Update SRx related customer program profiles as necessary
    - Coordinate process for invoicing / billing to customers
    - Process invoicing / billing to specific customer requirements (ie. Regular invoicing, Web billing, Email invoicing, Special Handling etc.)
    - Ensure accuracy in invoicing, resolve and follow up on rejected invoices and solicit assistance from other Team members as required
    - Create daily file + invoices for online archiving and Quebec customers (ie. Octacom, CEVIC), resolve any discrepancies
    - Generate and distribute customer reports as directed and assigned
    - Maintain, update, create customer purchase order file to ensure accuracy in invoicing
    - Maintain customer email address book on Business Machine (ie. Ricoh MFU, Lexmark etc)
    - Assist with the preparation and distribution of New Product Launches
    - Proactively solicit customer orders / identify program underutilization and engage with appropriate stakeholders
    - Maintain appropriate notes of customer actions/requests

    Duties and Responsibilities – Office & General Administration
    - Monitor, maintain and replenish stationary and office supplies
    - Complete supply requisitions/gather approvals for requisitions pertaining to our division
    - Maintain select files/documents associated with SRx business unit
    - Call and Process credit card transactions and distribute appropriate receipts/documents
    - Maintain relationships with assigned vendor partners
    - Monitor and maintain various Group Email Inbox and distribution/action as necessary
    - Input data into reports, generate reports, perform day end and month end processing duties as assigned
    - Process customer returns/remakes/redos according to appropriate SOP’s. Log data into reports.
    - Perform other general clerical functions as directed

    Other
    - Communicate with internal and external customers in a timely and professional manner
    - Assist other SRx departments as requested or when required
    - Review SOP’s, develop workflows to maintain maximum efficiency of all assigned tasks
    - Ensure all safety procedures are followed


    Qualifications
    - Minimum education requirement: College Degree
    - Computer literacy is a must: MS Office, Word, Excel, Email, Navigating Keyboard/Computer
    - Optical background considered an asset
    - Bilingual (English and French) an asset
    - Must have excellent communication skills (both verbal and written)
    - Must be able to work in a fast-paced, high-volume environment
    - Must be well organized, have excellent time management and multitasking abilities, and have a heightened sense of urgency
    - Experience in alpha-numerical recognition, interpretation and execution is an asset
    - Must work well in a team environment, as well as an individually with minimal supervision
    - Low, moderate and high noise levels (not to exceed standards)
    - Finger dexterity required to manipulate objects with fingers


    Summary
    How to apply
    1. Email your resume to shiela.perez@randstad.ca!
    2. Apply on Randstad.ca!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We have an exciting, full-time permanent opportunity with a leading optical and lens care company in Mississauga.

    Under the guidance and direction of the Business Manager, the Office & Account Services Co-Ordinator is responsible for the onboarding, setup and maintenance of both new and existing customers. The Office & Account services Coordinator plays an integral role in assisting in the implementation/maintenance of accounts in all work areas, as well as general office administration. Customer satisfaction is key, therefore the Office & Account Services Co-Ordinator is a self-starter with strong, interpersonal, problem solving, organizational, time management, and communication skills.


    Position: Office & Account Services Coordinator
    Employment Type: Permanent, Full-Time
    Hourly Wage: $21/hr
    Hours: Monday – Friday | 8:30am – 5:00pm
    Location: Mississauga, ON. (Ridgeway Dr & Burnhamthorpe Dr.)

    If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca with the subject line “Office & Account Services”

    Advantages
    What’s in it for YOU?

    - Supportive and friendly team and management
    - Opportunity to work with a leading organization in the industry
    - Day Shift, Mon-Fri 8:30am - 5:00pm
    - Full Time Permanent position
    - Office close to the highway in Mississauga

    Responsibilities
    Duties and Responsibilities – Account Services
    - Maintain all customer accounts database in various systems (ie. OMICS, TOCDC, DVI and SAP etc.)
    - Process new accounts applications and onboard customers according to specific program specifications
    - Update SRx related customer program profiles as necessary
    - Coordinate process for invoicing / billing to customers
    - Process invoicing / billing to specific customer requirements (ie. Regular invoicing, Web billing, Email invoicing, Special Handling etc.)
    - Ensure accuracy in invoicing, resolve and follow up on rejected invoices and solicit assistance from other Team members as required
    - Create daily file + invoices for online archiving and Quebec customers (ie. Octacom, CEVIC), resolve any discrepancies
    - Generate and distribute customer reports as directed and assigned
    - Maintain, update, create customer purchase order file to ensure accuracy in invoicing
    - Maintain customer email address book on Business Machine (ie. Ricoh MFU, Lexmark etc)
    - Assist with the preparation and distribution of New Product Launches
    - Proactively solicit customer orders / identify program underutilization and engage with appropriate stakeholders
    - Maintain appropriate notes of customer actions/requests

    Duties and Responsibilities – Office & General Administration
    - Monitor, maintain and replenish stationary and office supplies
    - Complete supply requisitions/gather approvals for requisitions pertaining to our division
    - Maintain select files/documents associated with SRx business unit
    - Call and Process credit card transactions and distribute appropriate receipts/documents
    - Maintain relationships with assigned vendor partners
    - Monitor and maintain various Group Email Inbox and distribution/action as necessary
    - Input data into reports, generate reports, perform day end and month end processing duties as assigned
    - Process customer returns/remakes/redos according to appropriate SOP’s. Log data into reports.
    - Perform other general clerical functions as directed

    Other
    - Communicate with internal and external customers in a timely and professional manner
    - Assist other SRx departments as requested or when required
    - Review SOP’s, develop workflows to maintain maximum efficiency of all assigned tasks
    - Ensure all safety procedures are followed


    Qualifications
    - Minimum education requirement: College Degree
    - Computer literacy is a must: MS Office, Word, Excel, Email, Navigating Keyboard/Computer
    - Optical background considered an asset
    - Bilingual (English and French) an asset
    - Must have excellent communication skills (both verbal and written)
    - Must be able to work in a fast-paced, high-volume environment
    - Must be well organized, have excellent time management and multitasking abilities, and have a heightened sense of urgency
    - Experience in alpha-numerical recognition, interpretation and execution is an asset
    - Must work well in a team environment, as well as an individually with minimal supervision
    - Low, moderate and high noise levels (not to exceed standards)
    - Finger dexterity required to manipulate objects with fingers


    Summary
    How to apply
    1. Email your resume to shiela.perez@randstad.ca!
    2. Apply on Randstad.ca!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.