Role is based in Vancouver for a Bilingual Claims Assistant to their team. The company is in the insurance industry. Previous or similar experience would be a great asset and French is a must-have.If you are interested in the role please review the job details below and follow instructions to apply.We welcome all applications; however, only those candidates who have similar experience and French language criteria fulfilled will be contacted Advantages- Permanent position- Full benefits package- Competitive salary- Remote workResponsibilitiesThe Bilingual Claims Assistant will also be is responsible for assisting the claims examiners with the administrative management of a fluctuating caseload of claims.- Responding to incoming creditor claims inquiries.- Set up new claims and assist with non-adjudication tasks.- Effectively and efficiently respond to incoming telephone calls as our initial telephone resource.- Determine which queries/issues/complaints should be referred to the Claims Examiners, Specialist I & II and review with same Follow through on any agreed upon action to ensure excellent customer service is provided. - Creditor Claims Validation & Initial Set-up- Validate coverage for all new claims- Check Unification and/or Canvas system for all possible certificates covering the claimant and, where appropriate, look for evidence of earlier disability claims history.- Set up new claim file with appropriate Certificate of Insurance, authorizations, internal forms, prior claim files, etc.- Claims Management Assistance- Perform routine follow-up on all correspondence by the Claim Examiners, which cannot be system generated.-This position supports the administration of the Claims departments and is the primary contact to external clients, partners and/or financial institutions.QualificationsAs a Bilingual Claims Assistant, you must qualify with : - High school diploma with 2 years post-secondary education- Bilingual French- Post-secondary education- 2-3 years industry-related experience or in high volume customer service environment- Insurance industry experience an asset-Enthusiastic, willingness to learn and adaptability -Completion of LOMA Level 1, CSI, or willingness to obtain.SKILLSExcellent communication skills especially verbalProven dedication to customer serviceGood organizational skills and ability to multi-taskGood conflict resolution, negotiation and problem-solving skillsStrong team player and willing to work well with co-workers under pressureGood PC skills including MS Office: Word, Excel, Outlook; web-based applicationsKnowledge of medical terminology is an assetKnowledge of all creditor products and a variety of certificates of insurance (can be gained on the job)SummaryTwo easy ways to apply:1. E-mail resume to firstname.lastname@example.org 2. Apply online: http://www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.