Do you value the professional satisfaction of delivering thoughtful, compassionate customer service to the highest standards.?
Would you describe yourself as a self starter and someone who can work well independently?
Do you bring management experience from high-end retail, health services or restaurants?
...
If you answered yes tot he above questions, we would love to hear from you!
The Office Manager (OM) reports to the leadership team (partners and owner), and is responsible for ensuring effective daily operations and maintenance of the business. They will be expected to plan and execute the day-to-day operations and activities of the medical clinic, dispensary and lab. They will also support organizational business plans and visions, by implementing, monitoring or otherwise delegating programs as directed by the leadership team.
Advantages
- Competitive Salary
- Benefits after probation
- Vacation
- Full time
- Permanent
- On-site job
- Great team to work with and support
Responsibilities
- Organize office operations and procedures to support and contribute to the practice’s annual business plan and long-term strategy.
- Develop and maintain a workforce plan to recruit, train, manage, develop and motivate office staff and ensure relevant HR procedures are followed.
- Responsible for onboarding new employees, including processing hiring paperwork, providing training documentation and enrolling new employees in required software systems.
- Manage employee schedules, time off/vacation requests, sick days, timesheets, employee benefits and associated reports.
- Serve as the escalation point for all patient complaints and work with both patients and staff to solve customer service concerns.
- Monitor employee performance including performance measurements, evaluations and setting agreed upon non-negotiable standards including a customer service program for patient retention.
- Establish a communication strategy for the improvement and awareness of quality issues across all departments which will include but not be limited to employee continued development and training, staff meetings, daily communications and office news releases.
- Plan, budget, forecast and report on sales including cost of goods and key revenue indicator targets and results. Review and analyze sales results to summarize information and report trends to the leadership team with action plans for improvement and continued growth. Actively work with office staff to ensure awareness of goals and targets that need to be achieved.
- Oversee and delegate responsibility for all practice departments including optometry clinic, pre-testing, optical dispensary, optical lab, accounting, reception, IT and purchasing.
- Complete operational requirements by scheduling and assigning employees, coaching, counselling, disciplining and managing internal conflict as needed.
- Update/edit/manage written employee policies.
- Manage and maintain as necessary all merchandise, equipment, fixtures and furniture and report to the leadership team on future requirements or repairs. (Doctors will manage exam equipment).
- Seek and continuously keep informed on industry trends, new developments and knowledge about competitor activity, pricing, tactics and communicate to relevant departments of the practice
- Develop personal skills and technical knowledge by attending educational workshops, and ongoing training as provided by the practice or elsewhere subject to leadership team approval.
Responsibilities may be updated from time to time and are not limited to the list above.
Qualifications
- Experience from Medical Office
- Great interpersonal skills
- Critical Thinker
- Great Customer service skills
Summary
Ways to apply:
- Apply directly on this job posting.
- Email your resume to mark.nganga@randstad.ca and include the title of the position in the subject line.
We thank all applicants for their interest in this position. However, only those selected for interviews will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Do you value the professional satisfaction of delivering thoughtful, compassionate customer service to the highest standards.?
Would you describe yourself as a self starter and someone who can work well independently?
Do you bring management experience from high-end retail, health services or restaurants?
If you answered yes tot he above questions, we would love to hear from you!
The Office Manager (OM) reports to the leadership team (partners and owner), and is responsible for ensuring effective daily operations and maintenance of the business. They will be expected to plan and execute the day-to-day operations and activities of the medical clinic, dispensary and lab. They will also support organizational business plans and visions, by implementing, monitoring or otherwise delegating programs as directed by the leadership team.
Advantages
- Competitive Salary
- Benefits after probation
- Vacation
- Full time
- Permanent
- On-site job
- Great team to work with and support
Responsibilities
- Organize office operations and procedures to support and contribute to the practice’s annual business plan and long-term strategy.
...
- Develop and maintain a workforce plan to recruit, train, manage, develop and motivate office staff and ensure relevant HR procedures are followed.
- Responsible for onboarding new employees, including processing hiring paperwork, providing training documentation and enrolling new employees in required software systems.
- Manage employee schedules, time off/vacation requests, sick days, timesheets, employee benefits and associated reports.
- Serve as the escalation point for all patient complaints and work with both patients and staff to solve customer service concerns.
- Monitor employee performance including performance measurements, evaluations and setting agreed upon non-negotiable standards including a customer service program for patient retention.
- Establish a communication strategy for the improvement and awareness of quality issues across all departments which will include but not be limited to employee continued development and training, staff meetings, daily communications and office news releases.
- Plan, budget, forecast and report on sales including cost of goods and key revenue indicator targets and results. Review and analyze sales results to summarize information and report trends to the leadership team with action plans for improvement and continued growth. Actively work with office staff to ensure awareness of goals and targets that need to be achieved.
- Oversee and delegate responsibility for all practice departments including optometry clinic, pre-testing, optical dispensary, optical lab, accounting, reception, IT and purchasing.
- Complete operational requirements by scheduling and assigning employees, coaching, counselling, disciplining and managing internal conflict as needed.
- Update/edit/manage written employee policies.
- Manage and maintain as necessary all merchandise, equipment, fixtures and furniture and report to the leadership team on future requirements or repairs. (Doctors will manage exam equipment).
- Seek and continuously keep informed on industry trends, new developments and knowledge about competitor activity, pricing, tactics and communicate to relevant departments of the practice
- Develop personal skills and technical knowledge by attending educational workshops, and ongoing training as provided by the practice or elsewhere subject to leadership team approval.
Responsibilities may be updated from time to time and are not limited to the list above.
Qualifications
- Experience from Medical Office
- Great interpersonal skills
- Critical Thinker
- Great Customer service skills
Summary
Ways to apply:
- Apply directly on this job posting.
- Email your resume to mark.nganga@randstad.ca and include the title of the position in the subject line.
We thank all applicants for their interest in this position. However, only those selected for interviews will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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