We have an immediate hiring need for a Contract Business Advisor in our Claims Optimization team, you understand that having lean processes that support second to none customer service is the key to success. Your ability to demonstrate a continuous improvement mindset will be critical as you act as an overall representative of the Claims organization. As a natural self-starter with a fine eye for detail, you have a passion for process improvement.
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Advantages
Come join a large enterprise organization who is growing leaps and bounds within the insurance industry
Responsibilities
Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions
Optimize claims business models and processes to improve operational efficiency and customer service delivery
Collaborate with various stakeholders to map current state and define future state using a process improvement framework
Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience
Utilize change management and project management techniques to take the lead or assist in the implementation of sustainable changes
Actively lead or participate in the collection, research, pull and organization of data to answer specific business questions
Perform basic to in-depth statistical analyses and compile results
Conduct or support cost benefit analysis activities
Propose creative business solutions with respect to the project and make viable recommendations
Effectively transform and communicate complex concepts, both orally and written, to various stakeholder groups (frontline to executive)
Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.
Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework
Qualifications
1 to 5+ years of previous experience as an advisor, analyst or similar role
Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education
Applied Project management and change management experience preferred
STEM education (Science, Technology, Engineering, Mathematics) preferred
Beginner to Advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
Beginner to advanced process mapping skills; value stream mapping experience an asset
Analytical skills and high attention to detail
Written and verbal communication skills with the ability to translate complex data and concepts to usable information for various levels of stakeholders
Strong presentation skills to various levels of stakeholders
Demonstrates a continuous improvement mindset
Curious in nature and likes to dive deep into complex problems and concepts
Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders
Problem solving and persuasion skills to overcome resistance to change
A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
Summary
This can be a contract or fulltime opportunity. If you are interested please send your resume directly to Jessica Brandiferri jessica.brandiferri@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We have an immediate hiring need for a Contract Business Advisor in our Claims Optimization team, you understand that having lean processes that support second to none customer service is the key to success. Your ability to demonstrate a continuous improvement mindset will be critical as you act as an overall representative of the Claims organization. As a natural self-starter with a fine eye for detail, you have a passion for process improvement.
Advantages
Come join a large enterprise organization who is growing leaps and bounds within the insurance industry
Responsibilities
Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions
Optimize claims business models and processes to improve operational efficiency and customer service delivery
Collaborate with various stakeholders to map current state and define future state using a process improvement framework
Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience
Utilize change management and project management techniques to take the lead or assist in the implementation of sustainable changes
...
Actively lead or participate in the collection, research, pull and organization of data to answer specific business questions
Perform basic to in-depth statistical analyses and compile results
Conduct or support cost benefit analysis activities
Propose creative business solutions with respect to the project and make viable recommendations
Effectively transform and communicate complex concepts, both orally and written, to various stakeholder groups (frontline to executive)
Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.
Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework
Qualifications
1 to 5+ years of previous experience as an advisor, analyst or similar role
Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education
Applied Project management and change management experience preferred
STEM education (Science, Technology, Engineering, Mathematics) preferred
Beginner to Advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
Beginner to advanced process mapping skills; value stream mapping experience an asset
Analytical skills and high attention to detail
Written and verbal communication skills with the ability to translate complex data and concepts to usable information for various levels of stakeholders
Strong presentation skills to various levels of stakeholders
Demonstrates a continuous improvement mindset
Curious in nature and likes to dive deep into complex problems and concepts
Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders
Problem solving and persuasion skills to overcome resistance to change
A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
Summary
This can be a contract or fulltime opportunity. If you are interested please send your resume directly to Jessica Brandiferri jessica.brandiferri@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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