Are you looking to gain experience with a top 5 bank? Do you have excellent customer service skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for a 4 months contract in Calgary. This position is working in a hybrid remote mode, 2 days in the office and 3 days remote. There is a high possibility for contract extension, conversion to full time opportunity as well
...
Pay rate: $21.93/hour
Rotational shifts: Monday to Friday (8:30am-5:00pm)
Advantages
●Long term duration
●Hybrid remote work
●Contract extension, conversion
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Operations Officer, your duties will include but not be limited to:
●Booking appointments, reaching out to clients, helping with appointment preparation, working on additional admin tasks, sending out email communication
●Working with financial planners – must have interpersonal skills and build relationship
●Providing a broad range of operational support and performing general to specialized transactions and/or other processing activities for its own Operations and Business Services function.
●Contributing to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
●Executing transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
●Referring or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
●Identifying opportunities to improve service delivery
●Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
●Interacting with partners by responding to requests in an effective and timely manner
●Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
●Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
●Exercising discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
●Supporting the timely and accurate completion of business processes
●Reviewing internal processes/activities and provide ideas for process improvement
●Investigating and escalating non-standard or high-risk activities as appropriate
●Adhering to enterprise frameworks and methodologies that relate to operations activities for their own area.
Qualifications
●High school diploma or GED required. post-secondary is required.
●5-7 years related experience in customer service field.
●Excellent Communication both written and verbal
●MS Office – Technical Proficiency
●Detail oriented
●Time management
●Attention to details - Ability to accurately document and record customer/client information.
●Interpersonal skills and build relationships
●Ability to work independently and manage one’s time.
Nice to Haves:
●Banking experience is an asset
●Contact center experience
●CSC security accreditation
●Knowledge of Financial Products (Investments)
●Speak Mandarin and/or Cantonese
Summary
Interested in the Operations Officer role in Calgary? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent customer service skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for a 4 months contract in Calgary. This position is working in a hybrid remote mode, 2 days in the office and 3 days remote. There is a high possibility for contract extension, conversion to full time opportunity as well
Pay rate: $21.93/hour
Rotational shifts: Monday to Friday (8:30am-5:00pm)
Advantages
●Long term duration
●Hybrid remote work
●Contract extension, conversion
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Operations Officer, your duties will include but not be limited to:
●Booking appointments, reaching out to clients, helping with appointment preparation, working on additional admin tasks, sending out email communication
●Working with financial planners – must have interpersonal skills and build relationship
●Providing a broad range of operational support and performing general to specialized transactions and/or other processing activities for its own Operations and Business Services function.
...
●Contributing to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
●Executing transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
●Referring or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
●Identifying opportunities to improve service delivery
●Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
●Interacting with partners by responding to requests in an effective and timely manner
●Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
●Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
●Exercising discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
●Supporting the timely and accurate completion of business processes
●Reviewing internal processes/activities and provide ideas for process improvement
●Investigating and escalating non-standard or high-risk activities as appropriate
●Adhering to enterprise frameworks and methodologies that relate to operations activities for their own area.
Qualifications
●High school diploma or GED required. post-secondary is required.
●5-7 years related experience in customer service field.
●Excellent Communication both written and verbal
●MS Office – Technical Proficiency
●Detail oriented
●Time management
●Attention to details - Ability to accurately document and record customer/client information.
●Interpersonal skills and build relationships
●Ability to work independently and manage one’s time.
Nice to Haves:
●Banking experience is an asset
●Contact center experience
●CSC security accreditation
●Knowledge of Financial Products (Investments)
●Speak Mandarin and/or Cantonese
Summary
Interested in the Operations Officer role in Calgary? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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