Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for an 8 months contract in Toronto. This position is working from home, 2 days a month in the office. There is a high possibility for contract extension as well.
...
Pay rate: $22.00/hour
Rotational shifts: Monday to Friday (9:00am-5:30pm)
Advantages
●Long term duration
●Remote work
●Contract extension, conversion
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Operations Officer, your duties will include but not be limited to:
●Processing transactions accurately and on time
●Escalating processing issues where necessary to ensure a high level of service is maintained
●Serving clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
●Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
●Identifying opportunities to improve service delivery and support process improvement initiatives
●Prioritizing and managing own workload to meet SLA (deadline) requirements for service and productivity
●Escalating non-standard or high-risk transactions or other activities as appropriate
●Ensuring documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
●Completing investigations – report/escalate risk issues identified or process gaps
●Accessing systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
●Assisting in analysis, development, testing, and implementation of operating and process improvements
●Staying updated with all regulations, practices, related laws, reporting requirements and industry trends
●Performing other duties as required
Qualifications
●Post-Secondary education required/University degree is a must
●2 years previous banking experience in a similar role.
●Demonstrate acquired knowledge of required systems in completing deliverables; this may include Excel, MS Word, Power point
●Strong Excel skills including formulas (e.g. pivot tables, Vlook up)
●Working knowledge of wealth management industry, including product knowledge of account types and their functionality
●Excellent verbal and written communication skills, attention to detail, and excellent interpersonal skills
●Ability to work independently and manage multi tasks at once
●Ability to accurately document and record customer/client information
●Commitment to client service excellence
●Excellent interpersonal skills with the ability to build relationships with the team and partners.
●Must be flexible with working hours as circumstances may require availability to work beyond "regular operating hours"
Nice to Haves:
●Business related major is an asset
●Visio
●Banking Experience
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for an 8 months contract in Toronto. This position is working from home, 2 days a month in the office. There is a high possibility for contract extension as well.
Pay rate: $22.00/hour
Rotational shifts: Monday to Friday (9:00am-5:30pm)
Advantages
●Long term duration
●Remote work
●Contract extension, conversion
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Operations Officer, your duties will include but not be limited to:
●Processing transactions accurately and on time
●Escalating processing issues where necessary to ensure a high level of service is maintained
●Serving clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
●Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
●Identifying opportunities to improve service delivery and support process improvement initiatives
...
●Prioritizing and managing own workload to meet SLA (deadline) requirements for service and productivity
●Escalating non-standard or high-risk transactions or other activities as appropriate
●Ensuring documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
●Completing investigations – report/escalate risk issues identified or process gaps
●Accessing systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
●Assisting in analysis, development, testing, and implementation of operating and process improvements
●Staying updated with all regulations, practices, related laws, reporting requirements and industry trends
●Performing other duties as required
Qualifications
●Post-Secondary education required/University degree is a must
●2 years previous banking experience in a similar role.
●Demonstrate acquired knowledge of required systems in completing deliverables; this may include Excel, MS Word, Power point
●Strong Excel skills including formulas (e.g. pivot tables, Vlook up)
●Working knowledge of wealth management industry, including product knowledge of account types and their functionality
●Excellent verbal and written communication skills, attention to detail, and excellent interpersonal skills
●Ability to work independently and manage multi tasks at once
●Ability to accurately document and record customer/client information
●Commitment to client service excellence
●Excellent interpersonal skills with the ability to build relationships with the team and partners.
●Must be flexible with working hours as circumstances may require availability to work beyond "regular operating hours"
Nice to Haves:
●Business related major is an asset
●Visio
●Banking Experience
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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