Do you have strong attention to detail? Do you have experience with order management? If so, we’re looking for individuals to join our client on Concord as an Order Management Processor.As a Order Management Processor, you would be the main contact person for customers in an assigned territory for order entry, repairs, and sales support related functions.Advantages• Concord location• Work from home for now• 12-month contract • Monday to Friday• $17/hourWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Verify accuracy (part numbers, pricing, discounts etc…) for all call-in, fax, or email orders• Assist Sales with discount orders, no-charge orders, order inquiries and order follow-up for customers.• Work with Channel Management and Sales to resolve pricing discrepancies• Inform customers of new product specials• Analyze incoming orders and offer product substitutions where applicable• Perform all other related Order Entry responsibilities including scheduling shipments, processing returns, follow-up communication regarding order status, provide tracking information, provide export documentation to the customer, etc.• Make recommendations regarding process improvement• Troubleshoot licensing requirements with customers• Analyze customer returns for processing based on customer distribution agreements• Handle incoming EDI orders and troubleshoot any system issuesQualifications• 2+years' experience of customer facing role• Excellent communication and interpersonal skills• Ability to work both as an individual and in a team environment• Good communication and interpersonal skillsSummaryIf you’re interested in the Order Management Processor., please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.