Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: email@example.com AND firstname.lastname@example.orgOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.