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P1 - Atlassian and Jira SME

job details

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    job details
    Do you have intense experience integrating ITSM tools? If so, this is a great opportunity for you!

    Our client is looking for an Atlassian and Jira SME for a 6 months contract in Mississauga. This position is
    working with a hybrid remote for now and may need to go back onsite in future.

    Rotational shifts: Monday to Friday

    Advantages
    ● Hybrid remote work
    ● Start date is ASAP
    ● Competitive pay rate
    ● Opportunity to work with in a friendly and mature team

    Responsibilities
    As a Atlassian and Jira SME, your duties will include but not be limited to:
    - Configuring and coding automation triggers for CI/CD pipeline in Jira
    - Hardening interfaces for ITSM tickets initiation (both manual and automated)
    - Integrating incidents, Service and Change requests to Jira via our CMP tool
    - Integrating ITSM tool with all Bell support teams
    - Reporting SLA/SLT
    - Managing service resources, scheduling, escalating in OpsGenie
    - Building and hardening internal workflow process
    - Developing and setting up Live chat functions

    Qualifications
    ● Hands on experience developing solution leveraging Hyperscale services (Azure, AWS
    and GCP)
    ● Deep working experience leveraging Atlassian
    ● Deep working experience integrating ITSM tool to internal workflows

    Summary
    Interested in the Atlassian and Jira SME role in Mississauga? Apply online today!

    Candidates moving towards the next step of the recruitment process will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have intense experience integrating ITSM tools? If so, this is a great opportunity for you!

    Our client is looking for an Atlassian and Jira SME for a 6 months contract in Mississauga. This position is
    working with a hybrid remote for now and may need to go back onsite in future.

    Rotational shifts: Monday to Friday

    Advantages
    ● Hybrid remote work
    ● Start date is ASAP
    ● Competitive pay rate
    ● Opportunity to work with in a friendly and mature team

    Responsibilities
    As a Atlassian and Jira SME, your duties will include but not be limited to:
    - Configuring and coding automation triggers for CI/CD pipeline in Jira
    - Hardening interfaces for ITSM tickets initiation (both manual and automated)
    - Integrating incidents, Service and Change requests to Jira via our CMP tool
    - Integrating ITSM tool with all Bell support teams
    - Reporting SLA/SLT
    - Managing service resources, scheduling, escalating in OpsGenie
    - Building and hardening internal workflow process
    - Developing and setting up Live chat functions

    Qualifications
    ● Hands on experience developing solution leveraging Hyperscale services (Azure, AWS
    and GCP)
    ● Deep working experience leveraging Atlassian
    ● Deep working experience integrating ITSM tool to internal workflows

    Summary
    Interested in the Atlassian and Jira SME role in Mississauga? Apply online today!

    Candidates moving towards the next step of the recruitment process will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.