We are currently looking for a Customer Service Representative to support our client, a leading and globally recognized Telecom organization, working remotely to support their Toronto location . In this role you will be working full time hours on a 14 month assignment and earn $25/hr
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As a Customer Service Representative, you will play a key role in driving customer satisfaction within the Wholesale SIP Solutions Team. This is a great opportunity for a customer centric professional to be a part of one of the strongest serve teams within the company. You will have an opportunity to collaborate with other subject matter experts and professionals who are truly passionate about what they do. The team seeks individuals who are customer experience focused, thrive in a dynamic fast-paced environment, and have past success supporting the customer experience.
Advantages
• Gain experience working for a leading and globally recognized Telecom organization
• Earn $25/hr
• Toronto ON location
• Working remotely
• Hours of work: Monday to Friday from 8h30 to 4h30
Responsibilities
•Responsible for the management, coordination and completion of SIP orders
•Responsible for the quality and precision of all types of orders including accurate and efficient communication with internal and external customers
•Ensure the on time delivery of the orders, escalating when necessary
•Report unusual and complex situations to the team leader
Qualifications
Essential skills / competencies:
•Understand web application and navigate easily with different type of web portals
•Customer oriented – Demonstrate a desire and ability to satisfy the customer requirements
•Strong verbal and written communication skills
•Capable of working under pressure
•Team spirit
•Ability to learn quickly and adapt to a fast paced environment
•Highly organized, detail oriented with strong problem solving skills
•High ability to work in ambiguity, with a minimum of information
•Analytical and resourceful
•Intermediate level of Microsoft Office suite (Excel, Word, Outlook)
•Understand Bell DID ordering process and systems such as BICRIS (preferred but not mandatory)
•Bilingual – proficient in both French and English (preferred but not mandatory)
Summary
Are you interested in the Customer Service Representative position? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are currently looking for a Customer Service Representative to support our client, a leading and globally recognized Telecom organization, working remotely to support their Toronto location . In this role you will be working full time hours on a 14 month assignment and earn $25/hr
As a Customer Service Representative, you will play a key role in driving customer satisfaction within the Wholesale SIP Solutions Team. This is a great opportunity for a customer centric professional to be a part of one of the strongest serve teams within the company. You will have an opportunity to collaborate with other subject matter experts and professionals who are truly passionate about what they do. The team seeks individuals who are customer experience focused, thrive in a dynamic fast-paced environment, and have past success supporting the customer experience.
Advantages
• Gain experience working for a leading and globally recognized Telecom organization
• Earn $25/hr
• Toronto ON location
• Working remotely
• Hours of work: Monday to Friday from 8h30 to 4h30
Responsibilities
•Responsible for the management, coordination and completion of SIP orders
...
•Responsible for the quality and precision of all types of orders including accurate and efficient communication with internal and external customers
•Ensure the on time delivery of the orders, escalating when necessary
•Report unusual and complex situations to the team leader
Qualifications
Essential skills / competencies:
•Understand web application and navigate easily with different type of web portals
•Customer oriented – Demonstrate a desire and ability to satisfy the customer requirements
•Strong verbal and written communication skills
•Capable of working under pressure
•Team spirit
•Ability to learn quickly and adapt to a fast paced environment
•Highly organized, detail oriented with strong problem solving skills
•High ability to work in ambiguity, with a minimum of information
•Analytical and resourceful
•Intermediate level of Microsoft Office suite (Excel, Word, Outlook)
•Understand Bell DID ordering process and systems such as BICRIS (preferred but not mandatory)
•Bilingual – proficient in both French and English (preferred but not mandatory)
Summary
Are you interested in the Customer Service Representative position? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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