P1 Helpdesk technician

starting at around 12:30 pm to 9:00 pm Wednesday to Friday, and 7:30 am to 4:00 pm Saturday
and Sunday

Advantages
You will have an opportunity to work with a leading employer in the local market.

Responsibilities
• Help desk experiencing, logging tickets, escalating, following up, receiving inbound calls and
making outbound calls.
• Provide project communications as defined by each project (i.e. confirm readiness, scheduled
deployments, post deployment status, etc.)
• Provide Level 1 support during project deployment and warranty period
• Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible
• Daily reporting on issue status
• Daily calls with stakeholders
• Log in tickets in Sobeys ITSM system
• Diagnostic and basic trouble shooting

Qualifications
• Bilingual – French and English
• Basic diagnostic and troubleshooting abilities
• Familiar with store system environment (Sobeys will provide training)
• Good communicator

Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then
discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract
opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs
matched automatically to your skills and preferences. When you're ready to interview we meet with you in
person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get
started!


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.