P1 - Senior ServiceNow Solutions Developer

critical infrastructure services that support and control the trading, investment and corporate banking
functions of the bank. Within our core values, we foster a culture of diversity, inclusion and
community support/giving.


Job Description:
The Client Enablement team is part of Capital Markets Operations and partners with the front office and
other areas within the bank. We are a global team that is looking to develop client onboarding
workflows with accuracy and efficiency by embedding a culture of innovation by actively seeking ways
to enhance the capabilities and performance of the team.

As a ServiceNow Solution Developer, you will utilize your in-depth technical knowledge of the
ServiceNow to solve complex business problems. An understanding of Capital Markets will benefit in
understanding the workflows that interconnect the pipeline between clients and sales & trading. The
selected candidate will design the process flows that will enable a seamless onboarding experience.
Your role will be to optimize existing ServiceNow application as well as learn the current business to
further the development of the application.

Day to day responsibilities will include:
Code and deploy enhancements to existing ServiceNow application
Work with a team to identify & design new operational workflows
Leveraging and expanding technical expertise to implement ServiceNow based solutions
Liaise effectively between customers, technology, information security and various business
partners to ensure high quality and timely resolution of customer issues

Work under general guidance and direction, but fully independent in own work with latitude for
autonomous decision-making related to work process
In addition, the selected individual should have strong relationship management skills as they will need
to work closely with the client onboarding team, front office, and support teams (i.e. credit, AML,
regulatory, legal and data services). The selected candidate should be a go-getter with a strong aptitude
and ability to multi-task to meet the deliverable of creating onboarding solutions that will provide clients
an exceptional service. This is a prime opportunity to work with likeminded individuals that want to be
on the frontier of driving change within the bank


Advantages
Work for a leading Financial Institution
Long term project
Hybrid work life

Responsibilities
Code and deploy enhancements to existing ServiceNow application
Work with a team to identify & design new operational workflows
Leveraging and expanding technical expertise to implement ServiceNow based solutions
Liaise effectively between customers, technology, information security and various business
partners to ensure high quality and timely resolution of customer issues
Work under general guidance and direction, but fully independent in own work with latitude for
autonomous decision-making related to work process
In addition, the selected individual should have strong relationship management skills as they will need
to work closely with the client onboarding team, front office, and support teams (i.e. credit, AML,
regulatory, legal and data services). The selected candidate should be a go-getter with a strong aptitude
and ability to multi-task to meet the deliverable of creating onboarding solutions that will provide clients
an exceptional service. This is a prime opportunity to work with likeminded individuals that want to be
on the frontier of driving change within the bank.
I

Qualifications
 Experience in developing solutions within ServiceNow or similar
 Experience with CSS, JavaScript, and a good understanding of UI/UX concepts and design
frameworks.
 Experience in integrating and connecting data points using API
 Comfortable to manipulate structure and unstructured data using python or similar
 Experience with cross-platform mobile application development is desirable.
 A solid understanding of relational database concepts.
 Experience working in both Agile and Waterfall delivery models.
 Background in Optical Char is a plus

Your non-technical skills include:
 Customer oriented with a focus on delivering value to our clients
 Communicate proposed designs and progress on the work to customers, team leads, and team
members
 Ability to multi-task and effectively support competing priorities
 Consulting experience working with external clients.
 Client management skills and the ability to work with customers to develop and manage an
action plan.
 Responsible for estimating work content and achieving planned timelines
 Experience working with global/offshore teams on CRM technology implementation and
maintenance projects.
 Excellent interpersonal, presentation and communication skills
 Bachelor’s degree in business systems or related field

Summary
Job Description:

The Client Enablement team is part of Capital Markets Operations and partners with the front office and other areas within the bank. We are a global team that is looking to develop client onboarding workflows with accuracy and efficiency by embedding a culture of innovation by actively seeking ways
to enhance the capabilities and performance of the team. As a ServiceNow Solution Developer, you will utilize your in-depth technical knowledge of the
ServiceNow to solve complex business problems. An understanding of Capital Markets will benefit in understanding the workflows that interconnect the pipeline between clients and sales & trading. The selected candidate will design the process flows that will enable a seamless onboarding experience.
Your role will be to optimize existing ServiceNow application as well as learn the current business to further the development of the application.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.