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P2 - Access Services Rep - Markham 46123

job details

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    job details
    Are you looking to gain experience within a top 5 bank? Do you have excellent problem solving and time management skills? If so, this is a great opportunity for you!

    Our client, a top 5 bank, is looking for an Access Services Representative for a 12 months contract in Markham. This is both hybrid – remote and onsite 2-3 days office on rotational basis. There is high chance this contract will extend and convert to permanent opportunity.
    Pay rate: $19.51/Hour
    Rotational Shifts: Monday – Friday, 8:30 – 5:00pm
    Overtime may be required


    Advantages
    •Gain experience within a top 5 bank
    •Earn a competitive rate within the industry
    •Potential for contract extension and conversion
    •Long term Contract
    •Hybrid role


    Responsibilities
    As an Access Services Representative, your duties will include but not limited to:
    •Maintaining timely and accurate data input and processing of all Web Business Banking applications
    •Inputting data and processing of monthly billing to charge clients for Cash Management services utilized.
    •Reporting to the Manager of Cash Management Implementation and Billing.
    •Being accountable to deliver a superior customer experience, support profitable business growth.
    •Maintaining accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
    •Facilitating the processing, onboarding and delivery of all Web Business Banking token devices
    •Supporting Customer requests for installation support for Remote Deposit Capture product
    •Responding to all requests from the business partners in a timely manner.
    •Ensuring that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
    •Identifying automation and/or process improvement opportunities.
    •Creating a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.


    Qualifications
    •Strong focus on details, meeting deadlines, and achieving personal and team objectives.
    •Excellent working knowledge of various software packages including MS Word, Excel, Outlook)
    •Excellent communication skills (both written and verbal).
    •Demonstrated problem solving and time management skills
    •High school required. 2-4 years’ experience required

    Nice to have:
    •Previous banking experience
    •MS Access experience


    Summary
    Interested in the Access Services Representative role in Markham? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking to gain experience within a top 5 bank? Do you have excellent problem solving and time management skills? If so, this is a great opportunity for you!

    Our client, a top 5 bank, is looking for an Access Services Representative for a 12 months contract in Markham. This is both hybrid – remote and onsite 2-3 days office on rotational basis. There is high chance this contract will extend and convert to permanent opportunity.
    Pay rate: $19.51/Hour
    Rotational Shifts: Monday – Friday, 8:30 – 5:00pm
    Overtime may be required


    Advantages
    •Gain experience within a top 5 bank
    •Earn a competitive rate within the industry
    •Potential for contract extension and conversion
    •Long term Contract
    •Hybrid role


    Responsibilities
    As an Access Services Representative, your duties will include but not limited to:
    •Maintaining timely and accurate data input and processing of all Web Business Banking applications
    •Inputting data and processing of monthly billing to charge clients for Cash Management services utilized.
    •Reporting to the Manager of Cash Management Implementation and Billing.
    •Being accountable to deliver a superior customer experience, support profitable business growth.
    •Maintaining accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
    •Facilitating the processing, onboarding and delivery of all Web Business Banking token devices
    •Supporting Customer requests for installation support for Remote Deposit Capture product
    •Responding to all requests from the business partners in a timely manner.
    •Ensuring that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
    •Identifying automation and/or process improvement opportunities.
    •Creating a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.


    Qualifications
    •Strong focus on details, meeting deadlines, and achieving personal and team objectives.
    •Excellent working knowledge of various software packages including MS Word, Excel, Outlook)
    •Excellent communication skills (both written and verbal).
    •Demonstrated problem solving and time management skills
    •High school required. 2-4 years’ experience required

    Nice to have:
    •Previous banking experience
    •MS Access experience


    Summary
    Interested in the Access Services Representative role in Markham? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.