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P2 - Account Analyst - Credit and Collections

job details

summary

    job details
    Are you a junior customer service or finance professional with experience in collections? Have you been responsible for handling outbound calls to customers? If so, we have an excellent opportunity for you! We are currently looking for an Account Analyst - Credit & Collections to support our client, a leading Canadian Telecommunications firm, in their Calgary office. In this role you will be working full time hours on an 12 month assignment, and earn a competitive rate within the industry.



    Advantages
    • Gain experience working for a leading Canadian telecommunications company
    • Work full time hours on a 12 month assignment
    • Earn a competitive rate within the industry
    • Calgary AB location

    Responsibilities
    Accountabilities / Responsibilities:
    Proactive outbound to customers to empower customers to resolve past due bills, prevent past dues in the future, and educate on self-serve options
    • Collect payments / set up payment arrangements
    • Review bill and outstanding balance
    • Discuss payment options
    • Set up payment arrangement if applicable
    • Prevent future past dues
    • Set up auto-pay
    • Educate billing cycles
    • Confirm eBill address and walkthrough
    • Full contract review

    Qualifications
    Required Skills, Experience, and Qualifications:
    • 1-2 years of collections experience
    • Telecommunications industry experience is highly desirable
    • Problem-solving, Curiosity and strong Critical Thinking Skills required
    • Diligent and agile while working efficiently in a fast-paced, start-up environment
    • Excellent communication and interpersonal skills to work successfully with internal and external stakeholders
    • Self-motivated, able to work independently in a pressured environment.
    • Strong attention to detail and accuracy

    This position requires the successful completion of a criminal and credit background check.

    Summary
    Are you a junior customer service or finance professional with experience in collections? Have you been responsible for handling outbound calls to customers? If so, we have an excellent opportunity for you! We are currently looking for an Account Analyst - Credit & Collections to support our client, a leading Canadian Telecommunications firm, in their Calgary office. In this role you will be working full time hours on an 12 month assignment, and earn a competitive rate within the industry.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a junior customer service or finance professional with experience in collections? Have you been responsible for handling outbound calls to customers? If so, we have an excellent opportunity for you! We are currently looking for an Account Analyst - Credit & Collections to support our client, a leading Canadian Telecommunications firm, in their Calgary office. In this role you will be working full time hours on an 12 month assignment, and earn a competitive rate within the industry.



    Advantages
    • Gain experience working for a leading Canadian telecommunications company
    • Work full time hours on a 12 month assignment
    • Earn a competitive rate within the industry
    • Calgary AB location

    Responsibilities
    Accountabilities / Responsibilities:
    Proactive outbound to customers to empower customers to resolve past due bills, prevent past dues in the future, and educate on self-serve options
    • Collect payments / set up payment arrangements
    • Review bill and outstanding balance
    • Discuss payment options
    • Set up payment arrangement if applicable
    • Prevent future past dues
    • Set up auto-pay
    • Educate billing cycles
    • Confirm eBill address and walkthrough
    • Full contract review

    Qualifications
    Required Skills, Experience, and Qualifications:
    • 1-2 years of collections experience
    • Telecommunications industry experience is highly desirable
    • Problem-solving, Curiosity and strong Critical Thinking Skills required
    • Diligent and agile while working efficiently in a fast-paced, start-up environment
    • Excellent communication and interpersonal skills to work successfully with internal and external stakeholders
    • Self-motivated, able to work independently in a pressured environment.
    • Strong attention to detail and accuracy

    This position requires the successful completion of a criminal and credit background check.

    Summary
    Are you a junior customer service or finance professional with experience in collections? Have you been responsible for handling outbound calls to customers? If so, we have an excellent opportunity for you! We are currently looking for an Account Analyst - Credit & Collections to support our client, a leading Canadian Telecommunications firm, in their Calgary office. In this role you will be working full time hours on an 12 month assignment, and earn a competitive rate within the industry.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.