P2 - Associate Payroll Specialist - Call centre - Midland

The Associate Payroll Specialist is a payroll professional with a general understanding of both Canadian payroll legislation and the NEBS PAYweb.ca software product and related service offerings. The Specialist is the client’s primary service contact, responding to the client’s questions and inquiries via e-mail, chat and incoming calls to the call center in a professional and timely manner assuming full responsibility for problem resolution.

Advantages
Midland Location (onsite)
Regular working hours, full time
$21.77/hr
Work with a supportive engaging team!


Responsibilities
• Provide Best in Class customer service to PAYweb.ca customers to ensure we maintain our customer satisfaction standards.
• Respond to external client inquiries via phone, chat, and email in a professional and timely manner and assume full responsibility for “one-call” resolution.
• Help customers remain payroll compliant and provide applicable payroll compliance information. When applicable direct customers to the appropriate government resources.
* Ensure that client payrolls are processed and completed in a timely and accurate fashion in order to meet scheduled employee pay dates.

Qualifications
•2+ of Customer Service experience
•High School Diploma
•Good communication skills both written and verbal, both internally and externally.
•Strong and accurate data input skills.
•A general understanding of payroll year end procedures.
•A proven ability to work in a team environment
•Proficient with MS Office products including Excel and Word.
•Ability to work in a fast paced, high stress environment.
•Excellent listening skills and ability to empathize with customers.

Summary
Our client, a leading payroll service provider, is hiring an Associate Payroll Specialist (call centre) for an 3 month contract. In this role you will work full time hours, working onsite supporting the Midland location, and earn $21.77/hr.

The Associate Payroll Specialist is a payroll professional with a general understanding of both Canadian payroll legislation and the NEBS PAYweb.ca software product and related service offerings. The Specialist is the client’s primary service contact, responding to the client’s questions and inquiries via e-mail, chat and incoming calls to the call center in a professional and timely manner assuming full responsibility for problem resolution.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.