As a company devoted to innovation, we are working to fill the gap left by traditional health insurance and change the face of employee benefits market in Canada. We enable employers to provide their employees with the health care they need that is more than comprehensive and cost-effective than traditional health insurance.We provide cost-effective, customized coverage and genuine customer care to employers and self-employed individuals. We help Canadian companies provide their employees with the benefits they want – at an affordable price and provide benefits administration services to small and medium-sized Canadian employers.The Service Account Manager is responsible for assisting Plan Administrators and Employees with the completion of application process for enrolling employees on the benefit plan, plan changes, billing and claims inquiry. The Service Account Manager not only acts as an advocate for us, but also serves as a liaison to our Team members and Carriers in a collaborative effort to facilitate coverage for clients with eligible employees.AdvantagesCompetitive Salary3 weeks vacation10 paid sick daysCompany pensionDental careEmployee assistance programExtended health careLife insuranceOn-site parkingTuition reimbursementVision careResponsibilitiesSPECIFIC RESPONSIBILTIES/ ACCOUNTABILITIES1. Administration (40%):Obtains comprehensive knowledge about the eligibility requirements for all productsProvide clarification of administrative procedures, contractual terms and conditions and product specific featuresLoad new member or group data into the enrollment database & update the database with changes as necessaryWork closely with the Finance Department to ensure smooth and integrated processes between eligibility, enrollment and billing processes2. Product Knowledge (30%):Obtains comprehensive knowledge about the eligibility requirements for all products and remain current in the industryComplete necessary job-related service training and continue educational opportunities to stay current3. Customer Service (25%):Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on our suite of productsWork closely with the Account Managers to service clients within their block of business4. Ad Hoc, Miscellaneous and other duties as assigned (5 %)QualificationsQUALIFICATIONS:Knowledge & Experience:5-7 years of administrative, operational or managerial related experience in Sales or Customer Service preferredUnderstand underwriting principles, technical pricing capabilities and group insurance product and policy provisionsKnowledge of the Canadian group insurance industry, inclusive of Administration Service Only (ASO) productsSkills Proficient in Microsoft Office Suite Excellent written, and verbal skillsAbility to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information is essentialSelf-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented with a problem-solving attitudeFast learner and quick thinkerAbility to work collaboratively as a team and/or independentlyAbility to deal with change effectivelyExcellent organizational and interpersonal skillsAttention to detailEducation & Certifications:University Degree, or Diploma requiredLife Office Management Association (LOMA) certified or working towards is an assetSummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:email@example.com@randstad.ca*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.