As a bilingual customer representative, are you ready to learn about Tech Support ? In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement. If you are quick learner with pc and technology, we have great training to make you ready for the entry level TECH SUPPORT role ! Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?*Bilingualism in English and French, and customer service experience is required !Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.FULL TIME Place of work: Work in the comfort of your home Start of employment: May 30TH, 2022 3-month contract with possibility of extension or permanency#remote #workfromhome #montrealjobs #lavaljobs #customerservice #entrylevel #techsupport #troubleshooting #jobalert #randstad Advantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to firstname.lastname@example.org email@example.com, firstname.lastname@example.org email@example.com with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, Stephanie Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.