Do you have a strong passion for customer service? Do you have critical thinking and problem-solving skills? Are you fluent in German, Spanish, or Italian? If so, our client, an internationally well-recognized brand, is looking for several individuals looking to join their team as an Appeals Associate.
...
You will be responsible for full case management of sensitive cases, triaging to appropriate service teams, and providing recommended solutions to ensure quality resolutions.
Advantages
● Work for an internationally well recognized brand
● Remote role
● 10-month contract
● Start Date - May 9th, 2023
● Tuesday to Saturday or Sunday to Thursday shifts
● 9am to 6pm ET
● $29/hour
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As an Appeals Associate, you will be responsible for:
● Handling highly sensitive and confidential cases concurrently, while protecting user data and privacy
● Using the Appeals workflows to ensure that each appeal is handled in accordance with the underlying policy
● Using sound decision quality to determine the best course of action including but not limited to consulting the Community Policy team and other stakeholders in case of ambiguity
● Meeting performance expectations regularly and manage time efficiently in order to handle multiple workstreams (tickets, queues, initiatives, reports, correspondence, stakeholder management, etc),
● Be a subject matter expert of the company policies and procedures, being quickly able to locate and utilize resources in order to determine the decision on an appeal.
● Consistently demonstrating effective communication with our community, including peers, users and stakeholders
● Taking ownership of all assigned cases, ensuring a complete final resolution is reached
● Supporting the Appeals Team Supervisor in providing input for Shared Services to ensure service integrity and improvement
● Approaching each case scenario with an analytical mindset - being able to identify root causes to any issues and proactively work on ways of improvement
Qualifications
● 2+ years experience in high-touch Customer Service role required
● Fluent in English and German, Spanish or Italian
● Availability to work 40 hours a week, available to work weekend and/or different shifts
● Critical thinking and problem-solving skills
● Strong computer literacy
● Case Management exp a strong asset (other backgrounds like eCommerce support or fraud investigation is also an asset)
Summary
If you're interested in the Appeals Associate, please apply online at ww.w.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have a strong passion for customer service? Do you have critical thinking and problem-solving skills? Are you fluent in German, Spanish, or Italian? If so, our client, an internationally well-recognized brand, is looking for several individuals looking to join their team as an Appeals Associate.
You will be responsible for full case management of sensitive cases, triaging to appropriate service teams, and providing recommended solutions to ensure quality resolutions.
Advantages
● Work for an internationally well recognized brand
● Remote role
● 10-month contract
● Start Date - May 9th, 2023
● Tuesday to Saturday or Sunday to Thursday shifts
● 9am to 6pm ET
● $29/hour
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As an Appeals Associate, you will be responsible for:
● Handling highly sensitive and confidential cases concurrently, while protecting user data and privacy
● Using the Appeals workflows to ensure that each appeal is handled in accordance with the underlying policy
...
● Using sound decision quality to determine the best course of action including but not limited to consulting the Community Policy team and other stakeholders in case of ambiguity
● Meeting performance expectations regularly and manage time efficiently in order to handle multiple workstreams (tickets, queues, initiatives, reports, correspondence, stakeholder management, etc),
● Be a subject matter expert of the company policies and procedures, being quickly able to locate and utilize resources in order to determine the decision on an appeal.
● Consistently demonstrating effective communication with our community, including peers, users and stakeholders
● Taking ownership of all assigned cases, ensuring a complete final resolution is reached
● Supporting the Appeals Team Supervisor in providing input for Shared Services to ensure service integrity and improvement
● Approaching each case scenario with an analytical mindset - being able to identify root causes to any issues and proactively work on ways of improvement
Qualifications
● 2+ years experience in high-touch Customer Service role required
● Fluent in English and German, Spanish or Italian
● Availability to work 40 hours a week, available to work weekend and/or different shifts
● Critical thinking and problem-solving skills
● Strong computer literacy
● Case Management exp a strong asset (other backgrounds like eCommerce support or fraud investigation is also an asset)
Summary
If you're interested in the Appeals Associate, please apply online at ww.w.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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