Do you have excellent communication skills in both French and English? Are you eager to gain some experience in the financial services industry? Do you have previous experience in a customer service role? If so, we have the role you are looking for!
We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Representative.
...
This role is open to candidates in Montreal location.
Overtime is required as dictated by volume of work.
Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Rotational shifts: Monday – Friday,
- Remote for now
- 8-month contract
- Pay Rate: $24/hr
- May 2nd, 2022 start date
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.
This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer Service Representative, your duties will include:
•Providing service to agents and customers by the daily processing and administration of transactions
•Handling delicate situations involving our customers and advisors.
•Providing same day service on administrative functions
•Handling inbound and outbound calls from our clients and advisors.
•Working with clients to ensure that anti-money laundering legislation is followed & enforced
•Daily processing of transactions related to our Life insurance
•Managing new claim queues
•Managing incoming fax and paper mail within same day up to 4pm
•Managing incoming volumes in group inboxes
•Managing departmental voice mails
•Matching and Staling cheques
•Completing all work with a high attention to detail and accuracy
•Communicating daily with agents, clients, team leaders and other staff
•Responding pro-actively to client inquiries or concerns
•Developing and maintaining good client relationships while ensuring confidentiality
•Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data
•Providing phone support
Qualifications
•Bi-lingual (French and English)
•Strong written and verbal skills
•Excellent customer service skills
•Proven ability to work well in a multitasked environment
•Ability to learn and understand different computer systems and programs quickly
•Solid organizational abilities
•Excellent interpersonal skills
•Ability to identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format
•Display professionalism at all times
•Proven ability to work in a stressful and fast-paced environment with fluctuating work volumes
•Ability to work and contribute in a team environment
•A detail-oriented, analytical thinker
•Problem solving and good judgment
•Adaptability and flexibility
•Excellent typing skills
Summary
If you are interested in the Bilingual Customer Service Representative, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show lessshow more
Do you have excellent communication skills in both French and English? Are you eager to gain some experience in the financial services industry? Do you have previous experience in a customer service role? If so, we have the role you are looking for!
We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Representative.
This role is open to candidates in Montreal location.
Overtime is required as dictated by volume of work.
Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Rotational shifts: Monday – Friday,
- Remote for now
- 8-month contract
- Pay Rate: $24/hr
- May 2nd, 2022 start date
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.
This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer Service Representative, your duties will include:
•Providing service to agents and customers by the daily processing and administration of transactions
...
•Handling delicate situations involving our customers and advisors.
•Providing same day service on administrative functions
•Handling inbound and outbound calls from our clients and advisors.
•Working with clients to ensure that anti-money laundering legislation is followed & enforced
•Daily processing of transactions related to our Life insurance
•Managing new claim queues
•Managing incoming fax and paper mail within same day up to 4pm
•Managing incoming volumes in group inboxes
•Managing departmental voice mails
•Matching and Staling cheques
•Completing all work with a high attention to detail and accuracy
•Communicating daily with agents, clients, team leaders and other staff
•Responding pro-actively to client inquiries or concerns
•Developing and maintaining good client relationships while ensuring confidentiality
•Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data
•Providing phone support
Qualifications
•Bi-lingual (French and English)
•Strong written and verbal skills
•Excellent customer service skills
•Proven ability to work well in a multitasked environment
•Ability to learn and understand different computer systems and programs quickly
•Solid organizational abilities
•Excellent interpersonal skills
•Ability to identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format
•Display professionalism at all times
•Proven ability to work in a stressful and fast-paced environment with fluctuating work volumes
•Ability to work and contribute in a team environment
•A detail-oriented, analytical thinker
•Problem solving and good judgment
•Adaptability and flexibility
•Excellent typing skills
Summary
If you are interested in the Bilingual Customer Service Representative, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show lessshow more