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P2 - Bilingual Customer Service Representative - 9935

job details

summary

    job details
    Are you eager to gain some experience in the financial services industry? Do you have excellent customer service skills? If so we have the role for you!
    We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Representative.
    This position is working a hybrid remote mode, 2 days in the office and 3 days remote.
    Prefer candidates from Montreal, Waterloo, Toronto and Halifax that live within transportation distance of the office.


    Advantages
    - Work for one of Canada's largest insurance and financial services companies
    - Work with a friendly and easy-going team
    - Hybrid remote work
    - Work location is open to Montreal,Waterloo, Toronto and Halifax
    - Working days : Monday - Friday
    - 6-month contract
    - Strong potential for Perm hire after 120 days on the floor for those who can work the hybrid work model in Waterloo, Toronto, Montreal, or Halifax
    - Pay Rate: $20.50/hr
    - Training provided
    - November 7th, 2022 start date

    Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.


    Responsibilities
    As a Bilingual Customer Service Representative, your responsibilities will be:
    ●Delivering superior customer service by providing prompt and accurate responses to our callers
    ●Providing excellent customer service to both internal and external clients.
    ●Communicating effectively with plan members and plan sponsors in a calm and professional manner
    ●Accessing appropriate information from various company systems.
    ●Researching and resolving inquiries within specified timelines.
    ●Handling sensitive issues


    Qualifications
    ●Bilingualism, English/French required
    ●Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
    ●Exceptional technical capabilities, research skills and your attention to detail is always a priority
    ●Confident in your ability to learn and apply information quickly
    ●Previous customer service experience in a contact center, retail environment or service industry

    Nice to Haves:
    ●Previous experience in a contact center environment would be considered a tremendous asset, however, not required
    ●Knowledge of financial services would also be an asset


    Summary
    If you are interested in the Bilingual Customer Service Representative, please apply online at www.randstad.ca.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you eager to gain some experience in the financial services industry? Do you have excellent customer service skills? If so we have the role for you!
    We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Representative.
    This position is working a hybrid remote mode, 2 days in the office and 3 days remote.
    Prefer candidates from Montreal, Waterloo, Toronto and Halifax that live within transportation distance of the office.


    Advantages
    - Work for one of Canada's largest insurance and financial services companies
    - Work with a friendly and easy-going team
    - Hybrid remote work
    - Work location is open to Montreal,Waterloo, Toronto and Halifax
    - Working days : Monday - Friday
    - 6-month contract
    - Strong potential for Perm hire after 120 days on the floor for those who can work the hybrid work model in Waterloo, Toronto, Montreal, or Halifax
    - Pay Rate: $20.50/hr
    - Training provided
    - November 7th, 2022 start date

    Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.


    Responsibilities
    As a Bilingual Customer Service Representative, your responsibilities will be:
    ●Delivering superior customer service by providing prompt and accurate responses to our callers
    ●Providing excellent customer service to both internal and external clients.
    ●Communicating effectively with plan members and plan sponsors in a calm and professional manner
    ●Accessing appropriate information from various company systems.
    ●Researching and resolving inquiries within specified timelines.
    ●Handling sensitive issues


    Qualifications
    ●Bilingualism, English/French required
    ●Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
    ●Exceptional technical capabilities, research skills and your attention to detail is always a priority
    ●Confident in your ability to learn and apply information quickly
    ●Previous customer service experience in a contact center, retail environment or service industry

    Nice to Haves:
    ●Previous experience in a contact center environment would be considered a tremendous asset, however, not required
    ●Knowledge of financial services would also be an asset


    Summary
    If you are interested in the Bilingual Customer Service Representative, please apply online at www.randstad.ca.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.