Are you a bilingual customer service professional with 2+ years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you! We are looking for a Bilingual Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Ottawa ON office (working hybrid, 2 days at the office minimum). In this role you will work full time hours on an 7 month assignment, and earn a rate of $21.84 per hour.
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Advantages
• Gain experience working for a recognized Canadian organization
• Work full time hours on a 7 month assignment
• Earn a rate of $21.84 per hour
• Ottawa ON office (hybrid position)
Responsibilities
• Responsible for responding to customer requests in a prompt, accurate and professional manner. Handle any inquiries which require investigation or follow-up.
• Ensure requests and inquiries are transferred to the appropriate area.
•Develop and maintain good client relationships while ensuring confidentiality.
• Use call tracking systems to log all inquiries for documentation purposes.
• Opening service tickets and incidents
Qualifications
• 3+ years of previous customer service experience, preferably within a corporate environment
• Bilingual (English/French)
• Good communication skills, both verbal and written
• Great motivation and strong team spirit
• The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
• Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
• High level of moral responsibility in terms of professionalism and integrity towards the business
• Excellent general knowledge of information technology systems and ability to work in a highly technological environment
Summary
Are you interested in the Bilingual Customer Service Representative position in Ottawa? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a bilingual customer service professional with 2+ years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you! We are looking for a Bilingual Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Ottawa ON office (working hybrid, 2 days at the office minimum). In this role you will work full time hours on an 7 month assignment, and earn a rate of $21.84 per hour.
Advantages
• Gain experience working for a recognized Canadian organization
• Work full time hours on a 7 month assignment
• Earn a rate of $21.84 per hour
• Ottawa ON office (hybrid position)
Responsibilities
• Responsible for responding to customer requests in a prompt, accurate and professional manner. Handle any inquiries which require investigation or follow-up.
• Ensure requests and inquiries are transferred to the appropriate area.
...
•Develop and maintain good client relationships while ensuring confidentiality.
• Use call tracking systems to log all inquiries for documentation purposes.
• Opening service tickets and incidents
Qualifications
• 3+ years of previous customer service experience, preferably within a corporate environment
• Bilingual (English/French)
• Good communication skills, both verbal and written
• Great motivation and strong team spirit
• The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
• Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
• High level of moral responsibility in terms of professionalism and integrity towards the business
• Excellent general knowledge of information technology systems and ability to work in a highly technological environment
Summary
Are you interested in the Bilingual Customer Service Representative position in Ottawa? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
