P2 - Bilingual Investigator - Call Centre

Advantages
• Work for a well-known credit bureau
• Professional environment
• Start date: December 5th, 2022
• Duration: 6-month contract
• Location: Montreal
• Work from home to begin with
• Pay Rate: $20/hour
• Hours: 8:00am to 8:00pm

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Responsibilities
• Complete verification tasks using standard verification processes and creative approaches to confirm income and employment
• Detect unordinary and suspicious situations with employment and income verifications and employee web authentication interactions
• Use multiple channels to connect with employers to verify employment and document findings
• Analyze and research cases that require a more in-depth review
• Perform document review and audits, and assist verifiers with audits and account reviews
• Identify and troubleshoot issues with the team and opportunities for improvement


Qualifications
• 5+ years experience in high volume customer service environment
• Excellent communication skills
• Tech-savvy
• Analytical and strong problem-solving skills
• MS Office
• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong asset

Summary
If you are interested in the Bilingual Investigator role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.