Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have strong technical support background in hardware, computer networking? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 12 month contract in Toronto. This is hybrid role. There is a possibility of contract extension and convert to permanent opportunity.
...
Pay rate: $25.00/ Hour
Rotational Shifts: Monday – Sunday, 8:30am - 10pm (5 days a week 8 hour shifts)
Overtime is required, weekends
Advantages
• Gain experience within a top 5 bank
• Potential for contract extension and conversion
• Earn a competitive rate within the industry
• Start ASAP
• Long term contract
• Hybrid role
• Free parking
Responsibilities
As a Bilingual Service Availability Representative, your duties will include but not limited to:
• Answering calls to guide how to document/ provide ideas/ support to resolve
• Working as secondary level support for our field technicians who install and support company Point of Sale Terminals.
• Acting as a Subject Matter Expert and escalation point for our field technicians who support company Point of Sale Devices.
• Liaising with internal and external partners to ensure a consistent and frictionless installation and support process for company Merchants
• Identifying, resolving, and/or escalating service delivery issues and/or complaints
• Performing Base 24 and TEM\TMS updates
• Conducting Product testing, documenting bug\device performance
• Updating Service Tickets/logs
• Product Training
Qualifications
• Required Bilingual English/French.
• Technical support background: hardware/networking
• Technical Background – tech support background or through school experience
• Computer networking/hardware knowledge
• Strong Communication Skills
• MS Suites – Outlook, Excel (basics), Word
• Able to learn quickly
Nice to have:
• POS technical knowledge
• Intermediate knowledge of Excel
• Base 24 program, Remedy (knowledge)
Summary
Interested in the Bilingual Service Availability Representative role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have strong technical support background in hardware, computer networking? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 12 month contract in Toronto. This is hybrid role. There is a possibility of contract extension and convert to permanent opportunity.
Pay rate: $25.00/ Hour
Rotational Shifts: Monday – Sunday, 8:30am - 10pm (5 days a week 8 hour shifts)
Overtime is required, weekends
Advantages
• Gain experience within a top 5 bank
• Potential for contract extension and conversion
• Earn a competitive rate within the industry
• Start ASAP
• Long term contract
• Hybrid role
• Free parking
Responsibilities
As a Bilingual Service Availability Representative, your duties will include but not limited to:
• Answering calls to guide how to document/ provide ideas/ support to resolve
• Working as secondary level support for our field technicians who install and support company Point of Sale Terminals.
...
• Acting as a Subject Matter Expert and escalation point for our field technicians who support company Point of Sale Devices.
• Liaising with internal and external partners to ensure a consistent and frictionless installation and support process for company Merchants
• Identifying, resolving, and/or escalating service delivery issues and/or complaints
• Performing Base 24 and TEM\TMS updates
• Conducting Product testing, documenting bug\device performance
• Updating Service Tickets/logs
• Product Training
Qualifications
• Required Bilingual English/French.
• Technical support background: hardware/networking
• Technical Background – tech support background or through school experience
• Computer networking/hardware knowledge
• Strong Communication Skills
• MS Suites – Outlook, Excel (basics), Word
• Able to learn quickly
Nice to have:
• POS technical knowledge
• Intermediate knowledge of Excel
• Base 24 program, Remedy (knowledge)
Summary
Interested in the Bilingual Service Availability Representative role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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