Are you looking to gain experience with a top 5 bank? Do you have excellent networking skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Service Availability Representative for a 12 months contract in North York. This position is working hybrid remote, 2 weeks onsite and 2 weeks remote. There is a high possibility for contract extension as well.
...
Pay rate: $25.00/hour
Rotational shifts: Monday to Sunday(8:30am-10:00pm)
Advantages
●Long term duration
●Hybrid remote
●Contract extension
●Start date is ASAP
●Competitive pay rate
Responsibilities
As a Bilingual Service Availability Representative, your duties will include but not be limited to:
●Acting as a Subject Matter Expert and escalation point for our field technicians who support client Point of Sale Devices.
●Liaising with internal and external partners to ensure a consistent and frictionless installation and support process for client Merchants
●Identifying, resolving and/or escalating service delivery issues and/or complaints
●Performing Base 24 and TEM\TMS updates
●Conducting Product testing, documenting bug\device performance
●Updating Service Tickets/logs
●Training on product
Qualifications
●1 year technical Background hardware/networking through college or university
●1 year computer networking/hardware knowledge
●Bilingual – read write speak in French
●Strong Communication Skills
●MS Suites – Outlook, Excel (basics), Word
●1 year BMC Remedy skills
Nice to Haves:
● POS technical knowledge
● Intermediate knowledge of Excel
● Call Center Background
Summary
Interested in the Bilingual Service Availability Representative role in North York? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent networking skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Service Availability Representative for a 12 months contract in North York. This position is working hybrid remote, 2 weeks onsite and 2 weeks remote. There is a high possibility for contract extension as well.
Pay rate: $25.00/hour
Rotational shifts: Monday to Sunday(8:30am-10:00pm)
Advantages
●Long term duration
●Hybrid remote
●Contract extension
●Start date is ASAP
●Competitive pay rate
Responsibilities
As a Bilingual Service Availability Representative, your duties will include but not be limited to:
●Acting as a Subject Matter Expert and escalation point for our field technicians who support client Point of Sale Devices.
●Liaising with internal and external partners to ensure a consistent and frictionless installation and support process for client Merchants
●Identifying, resolving and/or escalating service delivery issues and/or complaints
●Performing Base 24 and TEM\TMS updates
●Conducting Product testing, documenting bug\device performance
...
●Updating Service Tickets/logs
●Training on product
Qualifications
●1 year technical Background hardware/networking through college or university
●1 year computer networking/hardware knowledge
●Bilingual – read write speak in French
●Strong Communication Skills
●MS Suites – Outlook, Excel (basics), Word
●1 year BMC Remedy skills
Nice to Haves:
● POS technical knowledge
● Intermediate knowledge of Excel
● Call Center Background
Summary
Interested in the Bilingual Service Availability Representative role in North York? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more