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P2 - Bilingual Service Officer - Montreal 46117

job details

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    job details
    Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!
    Our client is looking for a Bilingual Service Officer for a 6 months contract in Montreal. This position is working hybrid remote for now Monday and Wednesday in the office and remaining 3 days remote. There is a high possibility for contract extension as well.
    Pay rate: $24.47/hour
    Rotational shifts: Monday to Friday 37.5hrs/week
    Shift timings: 9:00am-5:00pm


    Advantages
    ●Long term duration
    ●Remote work for now
    ●Virtual training
    ●Contract extension
    ●Work location is Montreal
    ●Start date is ASAP
    ●Competitive pay rate


    Responsibilities
    As a Bilingual Service Officer, your duties will include but not be limited to:
    ●Building strong working relationships with partners and management by providing appropriate and accurate information
    ●Contributing positively to CEI by continuously evaluating department speed and accuracy.
    ●Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
    ●Sharing knowledge, expertise and provide training to the department.
    ●Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
    ●Exercising discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
    ●Managing expectations/concerns through strong communication skills, both verbal and written
    ●Maintaining proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, As400, Excel, Outlook, etc.)
    ●Taking initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks
    ●Providing accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
    ●Using software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
    ●Being an effective resource and flexible in adjusting to changing work priorities
    ●Keeping the team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
    ●Supporting the management team by continuously developing knowledge in own area


    Qualifications
    ●Person computer and strong Wi-Fi connection (will be sent client equipment but they may need to use their own equipment for the initial training (will not be granted any internal client access will only be used for WebEx training)
    ●French & English Bilingual
    ●Working knowledge of Microsoft Office (Excel and Word) – must be able to navigate a spreadsheet
    ●Excellent knowledge and proficiency in MS Outlook
    ●Able to work in a fast-paced environment & efficiently manage workflow
    ●Proactive and flexible to work in a changing environment
    ●Excellent written and verbal communication skills
    ●Demonstrates sound judgment
    ●Exceptional organizational skills
    ●Excellent time management skills

    Nice to Haves:

    ●Admin experience is an asset not required
    ●Typing skills 40-60 WPM.
    ●Knowledge of the insurance industry
    ●Critical thinking skills


    Summary
    Interested in the Bilingual Service Officer role in Montreal? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!
    Our client is looking for a Bilingual Service Officer for a 6 months contract in Montreal. This position is working hybrid remote for now Monday and Wednesday in the office and remaining 3 days remote. There is a high possibility for contract extension as well.
    Pay rate: $24.47/hour
    Rotational shifts: Monday to Friday 37.5hrs/week
    Shift timings: 9:00am-5:00pm


    Advantages
    ●Long term duration
    ●Remote work for now
    ●Virtual training
    ●Contract extension
    ●Work location is Montreal
    ●Start date is ASAP
    ●Competitive pay rate


    Responsibilities
    As a Bilingual Service Officer, your duties will include but not be limited to:
    ●Building strong working relationships with partners and management by providing appropriate and accurate information
    ●Contributing positively to CEI by continuously evaluating department speed and accuracy.
    ●Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
    ●Sharing knowledge, expertise and provide training to the department.
    ●Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
    ●Exercising discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
    ●Managing expectations/concerns through strong communication skills, both verbal and written
    ●Maintaining proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, As400, Excel, Outlook, etc.)
    ●Taking initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks
    ●Providing accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
    ●Using software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
    ●Being an effective resource and flexible in adjusting to changing work priorities
    ●Keeping the team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
    ●Supporting the management team by continuously developing knowledge in own area


    Qualifications
    ●Person computer and strong Wi-Fi connection (will be sent client equipment but they may need to use their own equipment for the initial training (will not be granted any internal client access will only be used for WebEx training)
    ●French & English Bilingual
    ●Working knowledge of Microsoft Office (Excel and Word) – must be able to navigate a spreadsheet
    ●Excellent knowledge and proficiency in MS Outlook
    ●Able to work in a fast-paced environment & efficiently manage workflow
    ●Proactive and flexible to work in a changing environment
    ●Excellent written and verbal communication skills
    ●Demonstrates sound judgment
    ●Exceptional organizational skills
    ●Excellent time management skills

    Nice to Haves:

    ●Admin experience is an asset not required
    ●Typing skills 40-60 WPM.
    ●Knowledge of the insurance industry
    ●Critical thinking skills


    Summary
    Interested in the Bilingual Service Officer role in Montreal? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.