Are you bilingual in French? Do you have excellent back office skills? Are you looking to gain experience within a top 5 bank? Do you have excellent time management skills? If so, this would be a great opportunity for you!
...
Our client, a top 5 bank, is looking for a Bilingual Service Officer for a 6 month contract in Montreal. This is hybrid role - 2 days onsite. There is a possibility of contract extension it dependent on business needs and performance.
Pay rate: $24.50/Hour
Rotational shifts: Monday – Friday, 9AM to 5PM
Advantages
•Competitive pay rate
•Hybrid role
•Start date ASAP
•Long term project
•Potential for contract extension
Responsibilities
As a Bilingual Service Officer, your duties will include but not be limited to:
•Processing payments for claims advisor’s that require compensation to be made.
•Paying the body shops, third parties, document uploading, attaching to claims so claims can be closed or processed.
•Providing a high level of administrative support to our business partners ensuring the optimal level of customer service and professionalism is provided.
•Responding to all incoming enquiries/requests for a National and Regional Level.
•Building strong working relationships with partners and management by providing appropriate and accurate information
•Contribute positively to CEI by continuously evaluating department speed and accuracy.
•Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
•Sharing knowledge, expertise and provide training to the department.
•Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
•Managing correspondence information and all matters of confidentiality, escalate where appropriate.
•Taking initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks
•Collecting and tracking data, research information, sort and distribute mail, and perform other administrative assignments as required
•Using software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
•Being an effective resource and flexible in adjusting to changing work priorities
•Participating fully as a member of a team supporting our partners and contribute to a positive work environment
•Keeping team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
•Supporting the management team by continuously developing knowledge in own area
Qualifications
•Personal computer and strong Wi-Fi connection (will be sent company equipment but they may need to use their own equipment for the initial training (will not be granted any internal company access will only be used for WebEx training)
•Previous related experience – 2 years
•Bilingual – French/English takes precedence, but if qualified candidates English speaking, and in the journey of learning French will be accepted too
•Previous experience working in a fast-paced environment
•Ability to Know how to prioritize
•Excellent time management skills (must have)
•Previous experience with computer applications, such as Microsoft Word and Excel – tech savvy
•Ability to accurately document and record claim advisor’s
•Organized and Attention to Detail (super important)
Nice to haves
•Previous experience working in a financial institution
•Experience with dealing with compliance
•Data entry experience
Summary
Interested in the Bilingual Service Officer role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you bilingual in French? Do you have excellent back office skills? Are you looking to gain experience within a top 5 bank? Do you have excellent time management skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Service Officer for a 6 month contract in Montreal. This is hybrid role - 2 days onsite. There is a possibility of contract extension it dependent on business needs and performance.
Pay rate: $24.50/Hour
Rotational shifts: Monday – Friday, 9AM to 5PM
Advantages
•Competitive pay rate
•Hybrid role
•Start date ASAP
•Long term project
•Potential for contract extension
Responsibilities
As a Bilingual Service Officer, your duties will include but not be limited to:
•Processing payments for claims advisor’s that require compensation to be made.
•Paying the body shops, third parties, document uploading, attaching to claims so claims can be closed or processed.
•Providing a high level of administrative support to our business partners ensuring the optimal level of customer service and professionalism is provided.
...
•Responding to all incoming enquiries/requests for a National and Regional Level.
•Building strong working relationships with partners and management by providing appropriate and accurate information
•Contribute positively to CEI by continuously evaluating department speed and accuracy.
•Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
•Sharing knowledge, expertise and provide training to the department.
•Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
•Managing correspondence information and all matters of confidentiality, escalate where appropriate.
•Taking initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks
•Collecting and tracking data, research information, sort and distribute mail, and perform other administrative assignments as required
•Using software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
•Being an effective resource and flexible in adjusting to changing work priorities
•Participating fully as a member of a team supporting our partners and contribute to a positive work environment
•Keeping team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
•Supporting the management team by continuously developing knowledge in own area
Qualifications
•Personal computer and strong Wi-Fi connection (will be sent company equipment but they may need to use their own equipment for the initial training (will not be granted any internal company access will only be used for WebEx training)
•Previous related experience – 2 years
•Bilingual – French/English takes precedence, but if qualified candidates English speaking, and in the journey of learning French will be accepted too
•Previous experience working in a fast-paced environment
•Ability to Know how to prioritize
•Excellent time management skills (must have)
•Previous experience with computer applications, such as Microsoft Word and Excel – tech savvy
•Ability to accurately document and record claim advisor’s
•Organized and Attention to Detail (super important)
Nice to haves
•Previous experience working in a financial institution
•Experience with dealing with compliance
•Data entry experience
Summary
Interested in the Bilingual Service Officer role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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