Are you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you!
...
We are looking for a Bilingual Support Agent - Service Desk to support our client, a leading Canadian Telecommunications company, in their Montreal, QC office (working primarily remote, 2 days a month at the office ). In this role you will work full time hours on an 10 month assignment, and earn a rate of $28.00 per hour.
Advantages
• Gain experience working for a recognized Canadian organization
• Work full time hours on a 10 month assignment
• Earn a rate of $28.00 per hour
• Montreal, QC office (remote position)
• Location: 4180 Jean Talon West, Montreal, Quebec
• Able to work remotely (from home)
• Available Monday – Friday, 8:00AM – 8:00PM
Responsibilities
• Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and
resolve network issues and business affecting problems
• Rollout projects and deployments into production with assistance of Operation teams
• Priming root cause analysis and following up on problems with other teams and/or vendor
• Coordinate activities with other groups including Engineering, Technology Development,
Operations, and Real Estate to support our business needs
• Process customer requests through our ticketing system and others
• Manage and update the inventory database
Qualifications
Critical Qualifications/Competencies:
• Client facing work experience (communications)
• Minimum of 3 years of technical experience in a telecommunications environment, including
knowledge of telephone networks and voice technology
• Ability to manage and coordinate multiple customer projects simultaneously
• ITIL certification is an asset
• A clean corporate and Police security background check is required
• Bilingual French/English
Summary
Are you interested in the Bilingual Support Agent position in Montreal? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well as a comfort navigating various internal software? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you!
We are looking for a Bilingual Support Agent - Service Desk to support our client, a leading Canadian Telecommunications company, in their Montreal, QC office (working primarily remote, 2 days a month at the office ). In this role you will work full time hours on an 10 month assignment, and earn a rate of $28.00 per hour.
Advantages
• Gain experience working for a recognized Canadian organization
• Work full time hours on a 10 month assignment
• Earn a rate of $28.00 per hour
• Montreal, QC office (remote position)
• Location: 4180 Jean Talon West, Montreal, Quebec
• Able to work remotely (from home)
• Available Monday – Friday, 8:00AM – 8:00PM
Responsibilities
• Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and
...
resolve network issues and business affecting problems
• Rollout projects and deployments into production with assistance of Operation teams
• Priming root cause analysis and following up on problems with other teams and/or vendor
• Coordinate activities with other groups including Engineering, Technology Development,
Operations, and Real Estate to support our business needs
• Process customer requests through our ticketing system and others
• Manage and update the inventory database
Qualifications
Critical Qualifications/Competencies:
• Client facing work experience (communications)
• Minimum of 3 years of technical experience in a telecommunications environment, including
knowledge of telephone networks and voice technology
• Ability to manage and coordinate multiple customer projects simultaneously
• ITIL certification is an asset
• A clean corporate and Police security background check is required
• Bilingual French/English
Summary
Are you interested in the Bilingual Support Agent position in Montreal? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
