Do you have experience in managing service operations and / or service scheduling? Do you have strong interpersonal skills? If so we have the role for you!
We’re currently looking for individuals to join our client in Richmond Hill for a Customer Service Associate (Connected Chiller Service). It is a Hybrid role.
...
As a Customer Service Associate, you would be responsible for reviewing customer asset reports and actions service requests, notifications or quotes directly with field teams and the customer to deliver best in class proactive service for our customers
Advantages
•Richmond Hill location
•6-month contract
•Monday – Friday, 9 am to 5 pm
•$20.00 - $25.00 / Hour
•Hybrid role
•Start ASAP
Responsibilities
As a Customer Service Associate (Connected Chiller Service), your duties will be:
•Reviewing customer asset reports and actions service requests, notifications or quotes directly with field teams and the customer to deliver best in class proactive service for our customers.
•Analyzing and assessing technical team performance and making adjustments as needed
•Working with service team and mechanics to generate recommendations and potentially secure approvals to perform quoted work.
•Working with sales teams and field labour to prioritize, quote and deliver to customers proactive service opportunities to minimize their overall service spend and maximize asset up time.
•Assisting with creation of L&M quotations.
•Developing and maintaining viable long-term relationships with customers and subcontractors.
•Assisting in training customers, field labour and sales on the use of Connected Chiller Platform
•Providing product demo's and support Sales in Connected Chiller Pursuits
•Ensuring that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
•Facilitating administration of warranty claims.
•Performing other duties and administrative activities as assigned
Qualifications
•Associates degree preferred, high school diploma or equivalent required, plus a minimum of three - five years of service industry experience managing service operations and / or service scheduling.
•Must demonstrate the ability to perform work independently and demonstrate solid organizational skills, strong written and verbal communication and attention to detail.
•Must have strong interpersonal skills to effectively communicate with both internal and external clients.
•Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
•Able to prioritize work activities based upon financial impact to desired business goals.
•Excellent practical and working knowledge of Microsoft Suite of products is a must including MS Excel, MS Outlook and MS Sharepoint/Teams.
•Able to influence diverse teams to accomplish tasks/goals.
Summary
If you are interested in the Customer Service Associate (Connected Chiller Service), please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience in managing service operations and / or service scheduling? Do you have strong interpersonal skills? If so we have the role for you!
We’re currently looking for individuals to join our client in Richmond Hill for a Customer Service Associate (Connected Chiller Service). It is a Hybrid role.
As a Customer Service Associate, you would be responsible for reviewing customer asset reports and actions service requests, notifications or quotes directly with field teams and the customer to deliver best in class proactive service for our customers
Advantages
•Richmond Hill location
•6-month contract
•Monday – Friday, 9 am to 5 pm
•$20.00 - $25.00 / Hour
•Hybrid role
•Start ASAP
Responsibilities
As a Customer Service Associate (Connected Chiller Service), your duties will be:
•Reviewing customer asset reports and actions service requests, notifications or quotes directly with field teams and the customer to deliver best in class proactive service for our customers.
•Analyzing and assessing technical team performance and making adjustments as needed
...
•Working with service team and mechanics to generate recommendations and potentially secure approvals to perform quoted work.
•Working with sales teams and field labour to prioritize, quote and deliver to customers proactive service opportunities to minimize their overall service spend and maximize asset up time.
•Assisting with creation of L&M quotations.
•Developing and maintaining viable long-term relationships with customers and subcontractors.
•Assisting in training customers, field labour and sales on the use of Connected Chiller Platform
•Providing product demo's and support Sales in Connected Chiller Pursuits
•Ensuring that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
•Facilitating administration of warranty claims.
•Performing other duties and administrative activities as assigned
Qualifications
•Associates degree preferred, high school diploma or equivalent required, plus a minimum of three - five years of service industry experience managing service operations and / or service scheduling.
•Must demonstrate the ability to perform work independently and demonstrate solid organizational skills, strong written and verbal communication and attention to detail.
•Must have strong interpersonal skills to effectively communicate with both internal and external clients.
•Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
•Able to prioritize work activities based upon financial impact to desired business goals.
•Excellent practical and working knowledge of Microsoft Suite of products is a must including MS Excel, MS Outlook and MS Sharepoint/Teams.
•Able to influence diverse teams to accomplish tasks/goals.
Summary
If you are interested in the Customer Service Associate (Connected Chiller Service), please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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