Are you eager to gain some experience in the financial services industry? Do you have excellent customer service and problem solving skills? If so, we have the role you are looking for!
We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Customer Service Representative.
...
This role is open to candidates in Waterloo location.
Potential for contract extension
Overtime is required as dictated by volume of work
Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Working days: Monday – Friday, 8:00 a.m. to 4:00 p.m.
- Onsite role
- 6-month contract
- Pay Rate: $21.50/hr
- April 10th, 2023 start date
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Customer Service Representative, you will provide client focused service on administrative functions as well as excellent customer service on inbound and outbound calls from clients and advisors. Duties will include but not limited to:
•Collecting mail, scanning documents, mailing letters, reviewing contracts for accuracy, depositing cheques
•Preparing, distributing, and receiving all mail related activities
•Processing transactions daily related to our products
•Communicating with team leaders, agents, clients, and other staff
•Responding pro-actively to client inquiries or concerns
•Developing and maintain good client relationships while ensuring confidentiality
•Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data
Qualifications
•Strong written and verbal skills
•Excellent customer service skills
•Ability to learn and understand different computer systems and programs quickly
•Solid organizational abilities (ability to prioritize work and handle a variety of responsibilities daily)
•Ability to identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format
•Ability to work in a stressful and fast-paced environment with fluctuating work volumes
•Ability to work and contribute in a team environment
•High attention to detail
•Strong problem-solving skills
Nice to have:
•1-2 years of experience with handling all mail related activities
•Experience with Payout Annuities
•Previous experience with current company systems/programs (i.e. Customer Service Workbench, Outlook, Excel, Word, Valet, LA, Ingenium systems)
Summary
If you are interested in the Customer Service Representative, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you eager to gain some experience in the financial services industry? Do you have excellent customer service and problem solving skills? If so, we have the role you are looking for!
We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Customer Service Representative.
This role is open to candidates in Waterloo location.
Potential for contract extension
Overtime is required as dictated by volume of work
Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Working days: Monday – Friday, 8:00 a.m. to 4:00 p.m.
- Onsite role
- 6-month contract
- Pay Rate: $21.50/hr
- April 10th, 2023 start date
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Customer Service Representative, you will provide client focused service on administrative functions as well as excellent customer service on inbound and outbound calls from clients and advisors. Duties will include but not limited to:
...
•Collecting mail, scanning documents, mailing letters, reviewing contracts for accuracy, depositing cheques
•Preparing, distributing, and receiving all mail related activities
•Processing transactions daily related to our products
•Communicating with team leaders, agents, clients, and other staff
•Responding pro-actively to client inquiries or concerns
•Developing and maintain good client relationships while ensuring confidentiality
•Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data
Qualifications
•Strong written and verbal skills
•Excellent customer service skills
•Ability to learn and understand different computer systems and programs quickly
•Solid organizational abilities (ability to prioritize work and handle a variety of responsibilities daily)
•Ability to identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format
•Ability to work in a stressful and fast-paced environment with fluctuating work volumes
•Ability to work and contribute in a team environment
•High attention to detail
•Strong problem-solving skills
Nice to have:
•1-2 years of experience with handling all mail related activities
•Experience with Payout Annuities
•Previous experience with current company systems/programs (i.e. Customer Service Workbench, Outlook, Excel, Word, Valet, LA, Ingenium systems)
Summary
If you are interested in the Customer Service Representative, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
