Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client, a leading Oil and Gas firm, is looking for a Customer Service Representative to work a 12 month assignment in support of their Thorold ON office. The successful candidate will work 37.5 hours per week at a rate of $25.00 per hour, and work supporting the Thorold ON office (hybrid position).
...
Advantages
• Continue to develop your skills in a well-recognized organization
• Work full time hours on a 12 month assignment
• Pay rate: $25/hr
• Thorold, ON location - In-office (Monday, Tuesday & Thursday) / Remote (Wednesday & Friday)
Responsibilities
• Responsible for the maintenance of Large Volume Billing, Collective and Mass Market Billing accounts including call handling of general customer requests/needs (name change, customer connection), billing inquiries, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues
• Clerks will operate according to performance standards and expectations to ensure customer service quality, effectiveness and efficiency
• The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e. inbound/outbound calls, correspondence, billing adjustments
• Accurate completion of all processes, procedures and follow-up for the type of customer account being worked
• Respond to all customers' communications, (i.e. letters, mail, faxes, emails, inter-department inquiries) Achieve customer satisfaction, quality and productivity levels in accordance with operational targets
• Complete routine back office work (billing adjustments and resolutions) for LBA and Mass Market account inquiries
• Complete other tasks and activities as business needs dictate
Qualifications
MUST HAVE qualifications:
- Secondary school education or equivalent
- Proven written and oral communication skills
- Excellent analytical skills, decision making ability, negotiations and problem solving skills
- Ability to multitask effectively, complete a variety of tasks concurrently and work under pressure
- Excellent interpersonal skills and ability to function within a team
- Ability to exercise good judgment with minimal supervision
- Ability to exercise good judgment with minimal supervision
NICE TO HAVE qualifications:
1-3 years of clerical and customer contact experience
Knowledge of Customer Information System – SAP
Flexibility with respect to shifts
University education
1-3 years of clerical and customer contact experience
Working Conditions:
Mon – Fri 8am-430pm
Hybrid model - Monday, Tuesday, Thursday working on site, and working remotely Wednesday and Friday
Summary
Are you interested in the Customer Service Representative position in Thorold? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client, a leading Oil and Gas firm, is looking for a Customer Service Representative to work a 12 month assignment in support of their Thorold ON office. The successful candidate will work 37.5 hours per week at a rate of $25.00 per hour, and work supporting the Thorold ON office (hybrid position).
Advantages
• Continue to develop your skills in a well-recognized organization
• Work full time hours on a 12 month assignment
• Pay rate: $25/hr
• Thorold, ON location - In-office (Monday, Tuesday & Thursday) / Remote (Wednesday & Friday)
Responsibilities
• Responsible for the maintenance of Large Volume Billing, Collective and Mass Market Billing accounts including call handling of general customer requests/needs (name change, customer connection), billing inquiries, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues
• Clerks will operate according to performance standards and expectations to ensure customer service quality, effectiveness and efficiency
...
• The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e. inbound/outbound calls, correspondence, billing adjustments
• Accurate completion of all processes, procedures and follow-up for the type of customer account being worked
• Respond to all customers' communications, (i.e. letters, mail, faxes, emails, inter-department inquiries) Achieve customer satisfaction, quality and productivity levels in accordance with operational targets
• Complete routine back office work (billing adjustments and resolutions) for LBA and Mass Market account inquiries
• Complete other tasks and activities as business needs dictate
Qualifications
MUST HAVE qualifications:
- Secondary school education or equivalent
- Proven written and oral communication skills
- Excellent analytical skills, decision making ability, negotiations and problem solving skills
- Ability to multitask effectively, complete a variety of tasks concurrently and work under pressure
- Excellent interpersonal skills and ability to function within a team
- Ability to exercise good judgment with minimal supervision
- Ability to exercise good judgment with minimal supervision
NICE TO HAVE qualifications:
1-3 years of clerical and customer contact experience
Knowledge of Customer Information System – SAP
Flexibility with respect to shifts
University education
1-3 years of clerical and customer contact experience
Working Conditions:
Mon – Fri 8am-430pm
Hybrid model - Monday, Tuesday, Thursday working on site, and working remotely Wednesday and Friday
Summary
Are you interested in the Customer Service Representative position in Thorold? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
