Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client, a leading Oil and Gas firm, is looking for a Customer Service Representative to work a 12 month assignment in support of their Thorold ON office. The successful candidate will work 37.5 hours per week at a rate of $25.00 per hour, and work supporting the Thorold ON office (hybrid position).
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Advantages
• Continue to develop your skills in a well-recognized organization
• Work full time hours on a 12 month assignment
• Pay rate: $25/hr
• Thorold, ON location - In-office (Monday, Tuesday & Thursday) / Remote (Wednesday & Friday)
Responsibilities
• Provides first point of contact to potential residential and commercial, new and existing customers by providing needed information to make an informed decision on installing natural gas or adding natural gas meters.
• Effectively communicate all benefits and potential savings of natural gas versus other fuels.
• Effectively handles all customer complaints received and, where follow-up is required, forwards for appropriate Operations actions.
• Determine gas availability for potential new customers through Maximo & EGISWeb
• Effectively handles calls relating to Operational issues and appropriately interprets information for the required follow-up.
• Maintains effective communications with Customer Connections/WMC groups as well as Extended Alliance Partners
• Call handling aspect of position amounts to 95% of job responsibilities
• Creates a lead referral for new residential enquiries and all commercial enquiries for follow up by the regional Customer Connections Coordinators or Customer Connections Reps.
• Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
• Provide support to HVAC for electronic gas applications.
• Complete other tasks and activities as business needs dictate
Qualifications
MUST HAVE qualifications:
• Secondary school education or equivalent
• Must demonstrate previous excellent customer service skills
• Excellent communications skills: verbal, presentation & written styles.
• Strong interpersonal skills
• Demonstrates good judgement
• Strong computer skills
NICE TO HAVE qualifications:
• Bilingual in the French language would be an asset
• Proven supervisory & leadership skills.
• Ability to work independently and with minimal direction.
• Knowledge of Company software programs such as Maximo, EGIS Web, CCWorksuite & SAP applications
Summary
Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client, a leading Oil and Gas firm, is looking for a Customer Service Representative to work a 12 month assignment in support of their Thorold ON office. The successful candidate will work 37.5 hours per week at a rate of $25.00 per hour, and work supporting the Thorold ON office (hybrid position).
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client, a leading Oil and Gas firm, is looking for a Customer Service Representative to work a 12 month assignment in support of their Thorold ON office. The successful candidate will work 37.5 hours per week at a rate of $25.00 per hour, and work supporting the Thorold ON office (hybrid position).
Advantages
• Continue to develop your skills in a well-recognized organization
• Work full time hours on a 12 month assignment
• Pay rate: $25/hr
• Thorold, ON location - In-office (Monday, Tuesday & Thursday) / Remote (Wednesday & Friday)
Responsibilities
• Provides first point of contact to potential residential and commercial, new and existing customers by providing needed information to make an informed decision on installing natural gas or adding natural gas meters.
• Effectively communicate all benefits and potential savings of natural gas versus other fuels.
• Effectively handles all customer complaints received and, where follow-up is required, forwards for appropriate Operations actions.
...
• Determine gas availability for potential new customers through Maximo & EGISWeb
• Effectively handles calls relating to Operational issues and appropriately interprets information for the required follow-up.
• Maintains effective communications with Customer Connections/WMC groups as well as Extended Alliance Partners
• Call handling aspect of position amounts to 95% of job responsibilities
• Creates a lead referral for new residential enquiries and all commercial enquiries for follow up by the regional Customer Connections Coordinators or Customer Connections Reps.
• Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
• Provide support to HVAC for electronic gas applications.
• Complete other tasks and activities as business needs dictate
Qualifications
MUST HAVE qualifications:
• Secondary school education or equivalent
• Must demonstrate previous excellent customer service skills
• Excellent communications skills: verbal, presentation & written styles.
• Strong interpersonal skills
• Demonstrates good judgement
• Strong computer skills
NICE TO HAVE qualifications:
• Bilingual in the French language would be an asset
• Proven supervisory & leadership skills.
• Ability to work independently and with minimal direction.
• Knowledge of Company software programs such as Maximo, EGIS Web, CCWorksuite & SAP applications
Summary
Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client, a leading Oil and Gas firm, is looking for a Customer Service Representative to work a 12 month assignment in support of their Thorold ON office. The successful candidate will work 37.5 hours per week at a rate of $25.00 per hour, and work supporting the Thorold ON office (hybrid position).
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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