Are you a Manager, User Support and Training looking for a new opportunity?
Are you looking for a new contract opportunity?
We are pleased to offer you four new contract opportunity for you to consider: Manager, User Support and Training
Start: ASAP
Estimated length: 12 months
Location: Mississauga
...
Hybrid remote work, 3 days a week in the office and 2 days remote
Advantages
You will have an opportunity to work with a leading employer in the local market.
Potential for contract extension and conversion to full time opportunity
Responsibilities
User Support: Serve as the first point of contact for the CoE’s users to handle support calls, walk-in requests, and emails in a professional, efficient, and service-oriented manner
Incident Management: Identify, diagnose, and escalate unresolved issues to other members of the team in a timely manner to ensure that users receive excellent service, and actively follow up on open tickets.
Education: Develop and maintain in-depth product knowledge and an ability to educate users about how best to use features of Tableau and Looker
Process Improvement: Identify gaps in existing problem resolution, user support process, or incident management processes to improve operational efficiencies
Documentation: Maintain checklists and documentation related to support frameworks and products
Cross-functional collaboration: Collaborate with other teams within client to enhance channels for providing user support
Ideation: Ideate and create training programs for both the internal team and stakeholders (e.g. curriculum building, portfolio management, etc.); Identify frequency of training and refreshers required to maintain a high level of employee efficiency and confidence in job performance
Content Development: Collaborate with senior managers and the internal team to develop training content including, but not limited to; courses to train existing and new users
Associates Training Delivery: Support the end-to-end delivery and facilitation of CoE training programs for associates based on their curriculum and skill gaps
Product Adoption Training: Deliver training for users and sponsors of our services/products to boost product adoption and enhance user experience
Qualifications
Understanding of support tools, techniques, and how technology is used to provide IT services
Experience with Jira and ServiceNow
Strong customer service and communication skills
Strong attention to detail and impeccable communication skills
Strong analytical, organizational and time management skills
Great interpersonal skills and ability to build and maintain trusted relationships
Willingness to work in a matrixed team environment
Ability to manage multiple priorities independently during peak times
Ability to take initiative and think through next steps
Nice to have:
Experience with Tableau, Looker, Confluence, MS PowerPoint, SharePoint, Scrum & Agile Methodologies
Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platformsOur Web based tools help you see and apply for jobs matched automatically to your skills and preferencesWhen you're ready to interview we meet with you in person to help you build the technology career path you've always wantedVisit www.randstad.ca to get started!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a Manager, User Support and Training looking for a new opportunity?
Are you looking for a new contract opportunity?
We are pleased to offer you four new contract opportunity for you to consider: Manager, User Support and Training
Start: ASAP
Estimated length: 12 months
Location: Mississauga
Hybrid remote work, 3 days a week in the office and 2 days remote
Advantages
You will have an opportunity to work with a leading employer in the local market.
Potential for contract extension and conversion to full time opportunity
Responsibilities
User Support: Serve as the first point of contact for the CoE’s users to handle support calls, walk-in requests, and emails in a professional, efficient, and service-oriented manner
Incident Management: Identify, diagnose, and escalate unresolved issues to other members of the team in a timely manner to ensure that users receive excellent service, and actively follow up on open tickets.
Education: Develop and maintain in-depth product knowledge and an ability to educate users about how best to use features of Tableau and Looker
...
Process Improvement: Identify gaps in existing problem resolution, user support process, or incident management processes to improve operational efficiencies
Documentation: Maintain checklists and documentation related to support frameworks and products
Cross-functional collaboration: Collaborate with other teams within client to enhance channels for providing user support
Ideation: Ideate and create training programs for both the internal team and stakeholders (e.g. curriculum building, portfolio management, etc.); Identify frequency of training and refreshers required to maintain a high level of employee efficiency and confidence in job performance
Content Development: Collaborate with senior managers and the internal team to develop training content including, but not limited to; courses to train existing and new users
Associates Training Delivery: Support the end-to-end delivery and facilitation of CoE training programs for associates based on their curriculum and skill gaps
Product Adoption Training: Deliver training for users and sponsors of our services/products to boost product adoption and enhance user experience
Qualifications
Understanding of support tools, techniques, and how technology is used to provide IT services
Experience with Jira and ServiceNow
Strong customer service and communication skills
Strong attention to detail and impeccable communication skills
Strong analytical, organizational and time management skills
Great interpersonal skills and ability to build and maintain trusted relationships
Willingness to work in a matrixed team environment
Ability to manage multiple priorities independently during peak times
Ability to take initiative and think through next steps
Nice to have:
Experience with Tableau, Looker, Confluence, MS PowerPoint, SharePoint, Scrum & Agile Methodologies
Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platformsOur Web based tools help you see and apply for jobs matched automatically to your skills and preferencesWhen you're ready to interview we meet with you in person to help you build the technology career path you've always wantedVisit www.randstad.ca to get started!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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