P2 - Network Support Technician

Start date is as soon as possible
Standard working hours with no overtime
Contract to Hire position
Competitive pay rate


Responsibilities
As an Network Support Technician, your duties will include but not be limited to:
Diagnosing and troubleshooting end user desktop application issues and provides appropriate solution
Providing timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Providing case status updates to management and end-users per service level guidelines
Supporting and maintaining effective relationships with users
Developing, documenting and implementing standard operating procedures and customer service guidelines relating to remote IT support
Providing support for PCs, laptops, printers, cell phones, and tablets etc.
Supporting end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performing account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicating with customers at all levels of technical and non-technical skills sets
Following all standard operating procedures (SOP) through the effective use of Knowledge management


Qualifications
Previous experience working as a Network Support Technician
Assistance with Network Migration
Patch panels; rack mount equipment Networking routing, cabling intelligence
Able to communicate effectively in English both written and verbal with leadership,
partners, team members, other organizations, and customers
Ability to type while in involved in a conversation, at least 30 WPM
Working knowledge of Windows operating systems, networks, databases and network
security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Working knowledge of Apple OS, Apple Certified a plus, but not required
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining
attention to detail and quality
Demonstrated capability to achieve results under pressure in a fast-paced client-driven
environment



Summary
Interested in the Network Support Technician role in Whitby? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.