Are you a people-centric professional who is passionate about strategic management and looking to take your staffing career to the next level? Then, this opportunity may be for you!The Inhouse Services business is growing and we are investing in an Talent/Client Operations Manager to support our Clients in the GTA. As an Operations Manager you will manage multiple Inhouse Services clients and ensure each receives the highest level of quality and customized service in a timely and cost-effective manner. You will report directly to the Executive Vice President, RIS and provide daily leadership and management to both the RIS clients and Account Managers.The ideal candidate will possess the following competencies:⦁Ability to lead and drive a team, with full ownership of results⦁Sales driven, client focused and customer service oriented⦁Adept at fostering and maintaining healthy relationships⦁Great organizational and interpersonal skills⦁Adaptable and able to manage multiple priorities with demanding deadlines⦁Results-driven mindset⦁Highly level of confidence and resilience ⦁Excellent oral and verbal communication skills If you or someone you know would be a great fit for this role send me your updated resume at firstname.lastname@example.orgAdvantages⦁We’ve been selected as one of Canada’s 50 Best Places to Work since 2006!⦁Competitive base salary and lucrative bonus structure⦁Full health and dental benefits⦁3 weeks of paid vacation to start, with an increase to 4 weeks after 2 years of service⦁Motor vehicle travel allowance⦁Optional RRSP and stock contribution plans with company match⦁Flexible working environment and tools that enable you to work from anywhere⦁Human Forward Work Culture - People-first, forward-thinking leadership that is open to innovation and fresh ideas⦁Tons of opportunities to advance your career (80% of our leadership hires come from within!)⦁Rewards & recognition programs to celebrate top performers (like our annual reward trip to a sunny destination!)ResponsibilitiesAs Operations Manager (Staffing) You will be responsible for:Strategic Analysis, Reporting and Solution Implementation⦁Identify/analyze/resolve operational problems that impact the effectiveness of each account⦁Accurate/timely reporting (internal client workbook and account compliance), analysis of processes and delivery to client’s changing business needs⦁Financial management - budgeting, resource allocation, processing and implementation of business plan for increased profit and operational efficiency⦁Prepare and lead quarterly business reviews Relationship Management and Sustainability⦁Coordinate and direct work activities to effectively meet client specific goals and service level agreements and ensure workforce optimization⦁Implement innovative strategies to drive peak performance at all times⦁Ensure sustainability and growth of wallet and market share across all client sites⦁Foster/maintain strong partnership and communication with each client⦁Identify/build/implement long-term quality improvement program opportunities (RIS added value) at the designated client sites to ensure client retention and satisfaction.⦁Build/maintain strong network with internal departments (payroll, human resources, billing, IT, risk management) Team management⦁Oversee a team of Onsite Account Managers and Recruitments Specialists, ensuring that they are appropriately equipped with the knowledge, training and tools to effectively execute their jobs⦁Ensure staff execute and delivers on work processes (recruitment, selection, onboarding, planning, retention & guidance, communication and administration) of sites within client portfolio⦁Monitor the operational execution of recruitment and account management metrics (fill rates, interviews, reporting etc.) for client sites⦁Effectively onboard all new Account Managers (job shadowing, facility tour, etc.) Business Development⦁Leads business operation initiatives for new clients and prospects⦁Leads the implementation of new RIS programs and/or Large Account Spins⦁Identify opportunities for new revenue streams within existing portfolio of accounts/clients⦁Identify cross-selling opportunities (different LOBS) within specific client portfolio Qualifications⦁2+ years of experience managing a team of 5-10 employees / 4-8 clients in a supervisory position with direct responsibility for results⦁Demonstrated success in a prior sales role, consistently able to meet/exceed sales and recruitment targets⦁Prior experience in client presentations and negotiations⦁Post-secondary education - Degree or Diploma ⦁Comfortable working within blue collar, light industrial space⦁Regular travel to client sites (within the GTA) is expected SummaryDo you have the passion, skills and competencies that will trigger changes in the world of work? Let's talk about how the role of Operations Manager (Staffing) could ignite this passion in a human forward manner. Come be part of the expansion of Inhouse Services with Randstad Canada!Apply here or Send your cover letter and updated resume to email@example.comRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.