Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for a 12 months contract in Mississauga. This position is working a hybrid remote after the onsite training for one month. There is a high possibility for contract extension, conversion as well.
...
Pay rate: $21.00/hour
Rotational shifts: Monday to Friday (8:00am-5:00pm)
Advantages
●Long term duration
●Hybrid remote
●Contract extension, conversion
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Operations Officer, your duties will include but not be limited to:
●Providing a broad range of operational support and/or performing general to specialized transactions and/or other processing activities for its own functional area within Operations & Technology.
●Supporting partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
●Reporting to a Team Manager within the Team Structure
●Contributing to the overall customer experience and loyalty index in each interaction
●Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
●Creating and/or recognizing exceptional customer service through established programs
●Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
●Providing subject matter expertise for internal and external partners within defined area
●Completing assigned tasks accurately & within established standards
●Participating in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
●Identifying areas of risk and escalate as necessary
●Being knowledgeable and comply with Bank Codes of Conduct
●Identifying, suggesting and actively participating in process improvements
●Understanding and applying bank/service center operating policies and procedure
●Demonstrating flexibility by adapting to change within the business area and unit
●Adopting new process and technology improvements
●Ensuring necessary due diligence is taken to support the accuracy of all transactions
Qualifications
●High school diploma is required
●MS Suites – Excel – basic, outlook, word
●Strong attention to detail, able to work independently
●Time management – able to adhere to strict deadlines
●Previous high-volume work experience – has worked with SLAs before
●Adapts well to change
Nice to Haves:
●Bilingual - English and French is nice to have
●Previous banking experience is preferred
●Previous admin or operational officer background experience is a plus
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for a 12 months contract in Mississauga. This position is working a hybrid remote after the onsite training for one month. There is a high possibility for contract extension, conversion as well.
Pay rate: $21.00/hour
Rotational shifts: Monday to Friday (8:00am-5:00pm)
Advantages
●Long term duration
●Hybrid remote
●Contract extension, conversion
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Operations Officer, your duties will include but not be limited to:
●Providing a broad range of operational support and/or performing general to specialized transactions and/or other processing activities for its own functional area within Operations & Technology.
●Supporting partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
●Reporting to a Team Manager within the Team Structure
...
●Contributing to the overall customer experience and loyalty index in each interaction
●Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
●Creating and/or recognizing exceptional customer service through established programs
●Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
●Providing subject matter expertise for internal and external partners within defined area
●Completing assigned tasks accurately & within established standards
●Participating in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
●Identifying areas of risk and escalate as necessary
●Being knowledgeable and comply with Bank Codes of Conduct
●Identifying, suggesting and actively participating in process improvements
●Understanding and applying bank/service center operating policies and procedure
●Demonstrating flexibility by adapting to change within the business area and unit
●Adopting new process and technology improvements
●Ensuring necessary due diligence is taken to support the accuracy of all transactions
Qualifications
●High school diploma is required
●MS Suites – Excel – basic, outlook, word
●Strong attention to detail, able to work independently
●Time management – able to adhere to strict deadlines
●Previous high-volume work experience – has worked with SLAs before
●Adapts well to change
Nice to Haves:
●Bilingual - English and French is nice to have
●Previous banking experience is preferred
●Previous admin or operational officer background experience is a plus
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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