Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for a 12 months contract in Mississauga. This position is working onsite. There is a high possibility for contract extension as well.
Pay rate: $20.00/hour
...
Rotational shifts: Monday to Friday (8:00am-4:00pm, 9:00am-5:00pm)
Advantages
●Long term duration
●Contract extension
●Start date is ASAP
●Competitive pay rate
Responsibilities
●Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for its own functional area within Operations & Technology.
●Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
●Reports to a Team Manager within the Team Structure
●Positively contribute to the overall customer experience and loyalty index in each interaction
●Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
●Create and/or recognize exceptional customer service through established programs
●Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
●Provide subject matter expertise for internal and external partners within defined area
●Complete assigned tasks accurately & within established standards
●Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
●Identify areas of risk and escalate as necessary
●Be knowledgeable and comply with Bank Codes of Conduct
●Identify, suggest and actively participate in process improvements
●Understand and apply bank/service center operating policies and procedures
●Demonstrate flexibility by adapting to change within business area and unit
●Adopt new process and technology improvements
●Ensure necessary due diligence is taken to support the accuracy of all transactions
Qualifications
●High school required. post-secondary preferred
●Strong admin role 2+years
●Basic Excel: using spreadsheets
●Previous banking/financial work
●Data Entry Background
●Time management – prioritize their day and take care of tasks efficient and effectively
●Team player; working well with others
●Executive Attention to detail and accuracy is a must
●Adaptability to change – department has process and protocol changes – comfortable changing a process
●Good communication (verbal and written)
●Previous experience with SLAs
Nice to Haves:
●Wealth experience
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!
Our client is looking for an Operations Officer for a 12 months contract in Mississauga. This position is working onsite. There is a high possibility for contract extension as well.
Pay rate: $20.00/hour
Rotational shifts: Monday to Friday (8:00am-4:00pm, 9:00am-5:00pm)
Advantages
●Long term duration
●Contract extension
●Start date is ASAP
●Competitive pay rate
Responsibilities
●Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for its own functional area within Operations & Technology.
●Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
●Reports to a Team Manager within the Team Structure
●Positively contribute to the overall customer experience and loyalty index in each interaction
●Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
...
●Create and/or recognize exceptional customer service through established programs
●Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
●Provide subject matter expertise for internal and external partners within defined area
●Complete assigned tasks accurately & within established standards
●Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
●Identify areas of risk and escalate as necessary
●Be knowledgeable and comply with Bank Codes of Conduct
●Identify, suggest and actively participate in process improvements
●Understand and apply bank/service center operating policies and procedures
●Demonstrate flexibility by adapting to change within business area and unit
●Adopt new process and technology improvements
●Ensure necessary due diligence is taken to support the accuracy of all transactions
Qualifications
●High school required. post-secondary preferred
●Strong admin role 2+years
●Basic Excel: using spreadsheets
●Previous banking/financial work
●Data Entry Background
●Time management – prioritize their day and take care of tasks efficient and effectively
●Team player; working well with others
●Executive Attention to detail and accuracy is a must
●Adaptability to change – department has process and protocol changes – comfortable changing a process
●Good communication (verbal and written)
●Previous experience with SLAs
Nice to Haves:
●Wealth experience
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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