Do you have back office skills? Are you looking to gain experience within a top 5 bank? Do you strong organizational skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Toronto. This is hybrid role - min 2 x a week. There is a possibility of contract extension.
...
Pay rate: $20.05 / Hour
Working Hours: Monday-Friday, 9-5pm
Advantages
•Fast paced, busy environment
•Earn a competitive rate within the industry
•Hybrid role
•Start ASAP
•Potential for contract extension
Responsibilities
As an Operations Officer, your duties will include:
•Onboarding contractors to the project (project details unknown but will be in AML space) – hiring SOWs.
•Working with company (Level 10-11) managers to onboard new colleagues Working on assigned tasks and fulfilling through system access.
•Building relationships, working with people managers looking to hire (fulfilling requests) email communications and follow ups.
•Monitoring requests end to end - providing information to the end user – providing next steps
•Providing a broad range of operational support
•Performing general to specialized transactions and/or other processing activities for own Operations and Business Services function.
•Executing transactions accurately, on time and in line with established guidelines/procedures
•Referring or escalating processing or operational issues as needed
•Identifying opportunities to improve service delivery
•Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
•Interacting with partners by responding to requests in an effective and timely manner
•Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
•Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
•Escalating issues where appropriate
•Supporting the timely and accurate completion of business processes
•Reviewing actively internal processes/activities and provide ideas for process improvement
•Adhering to enterprise frameworks and methodologies that relate to operations activities for own area
•Being knowledgeable of and comply with Bank Code of Conduct Skills
Qualifications
•Customer Experience Mindset
•Strong Organizational Skills – operational work
•Strong Communication Skills – communicate with various stakeholders including company managers
•Tech skills – MS Suites: SharePoint, Excel (Excel is used for organization – tracking tickets, extracting info)
•Admin Background – bring office professionalism and comfort working in this environment – ideally 2-4 years
•Post-secondary is highly preferred but can be flexible.
•Ability to adhere to strict deadlines and handle high volumes of work
•Excellent quantitative and analytical skills
•Excellent organizational and time management skills
•Ability to work independently, as well as part of a team
•Self-motivated and goal-oriented
•Ability to adapt to changing policies and procedures
•Attention to detail is crucial.
•Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
•Knowledge of Global and WSS platforms would be an asset.
NICE TO HAVE:
•Previous company work
•Previous Banking Exp – asset if in similar role
•Previous operational experience – working with guiding through system access, managing multiple requests, multitasking – operational mindset
•SLAs experience and knowledge
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have back office skills? Are you looking to gain experience within a top 5 bank? Do you strong organizational skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Toronto. This is hybrid role - min 2 x a week. There is a possibility of contract extension.
Pay rate: $20.05 / Hour
Working Hours: Monday-Friday, 9-5pm
Advantages
•Fast paced, busy environment
•Earn a competitive rate within the industry
•Hybrid role
•Start ASAP
•Potential for contract extension
Responsibilities
As an Operations Officer, your duties will include:
•Onboarding contractors to the project (project details unknown but will be in AML space) – hiring SOWs.
•Working with company (Level 10-11) managers to onboard new colleagues Working on assigned tasks and fulfilling through system access.
•Building relationships, working with people managers looking to hire (fulfilling requests) email communications and follow ups.
•Monitoring requests end to end - providing information to the end user – providing next steps
•Providing a broad range of operational support
...
•Performing general to specialized transactions and/or other processing activities for own Operations and Business Services function.
•Executing transactions accurately, on time and in line with established guidelines/procedures
•Referring or escalating processing or operational issues as needed
•Identifying opportunities to improve service delivery
•Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
•Interacting with partners by responding to requests in an effective and timely manner
•Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
•Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
•Escalating issues where appropriate
•Supporting the timely and accurate completion of business processes
•Reviewing actively internal processes/activities and provide ideas for process improvement
•Adhering to enterprise frameworks and methodologies that relate to operations activities for own area
•Being knowledgeable of and comply with Bank Code of Conduct Skills
Qualifications
•Customer Experience Mindset
•Strong Organizational Skills – operational work
•Strong Communication Skills – communicate with various stakeholders including company managers
•Tech skills – MS Suites: SharePoint, Excel (Excel is used for organization – tracking tickets, extracting info)
•Admin Background – bring office professionalism and comfort working in this environment – ideally 2-4 years
•Post-secondary is highly preferred but can be flexible.
•Ability to adhere to strict deadlines and handle high volumes of work
•Excellent quantitative and analytical skills
•Excellent organizational and time management skills
•Ability to work independently, as well as part of a team
•Self-motivated and goal-oriented
•Ability to adapt to changing policies and procedures
•Attention to detail is crucial.
•Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
•Knowledge of Global and WSS platforms would be an asset.
NICE TO HAVE:
•Previous company work
•Previous Banking Exp – asset if in similar role
•Previous operational experience – working with guiding through system access, managing multiple requests, multitasking – operational mindset
•SLAs experience and knowledge
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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