Are you looking to gain experience with a top 5 bank? Do you have excellent customer service skills? If so, this is a great opportunity for you!
Our client is looking for a Receptionist for a 3 months contract in Ottawa. This position is working onsite.
Pay rate: $20.00/hour
Rotational shifts: Monday to Friday (8:00am-4:30pm)
...
Advantages
●Potential for contract extension, conversion to full time opportunity
●Start date is ASAP
●Competitive pay rate
Responsibilities
As a Receptionist, your duties will include but not be limited to:
●Handling basic Customer inquiries
●Answering general questions regarding bank locations, hours, products and services from Customers and other Bank personnel, or refer them to the appropriate department where they will obtain a timely and accurate answer
●Screening calls not immediately identifiable by questioning callers regarding the service, department, or individual involved
●Ensuring Customer issues are handled appropriately, escalating issues when necessary
●Keeping an up-to-date directory of telephone numbers throughout the bank
●Relaying incoming and outgoing calls
●Performing the following: Sort, stamp, and distribute mail, maintain records and files, send, receive and distribute faxes, arrange meetings and appointments, file and photocopy as needed, type memos and assist with mailings
●Prioritizing own workload to meet SLA requirements for service and productivity
●Understanding and applying operating policies and procedures
●Supporting the timely and accurate completion of business processes and procedures
●Escalating non-standard or high-risk activities as necessary
●Supporting and participating in process improvement opportunities
●Ensuring necessary due diligence to support the accuracy of all transactions / activities
●Being knowledgeable of and comply with Bank Code of Conduct
Qualifications
●High school diploma or equivalent required
●Organized - Ability to keep information organized and confidential
●Attention to detail
●Minimum 1 year in customer services/admin
●Verbal and written communication skills, multi-tasking, and interpersonal skills
●Ability to work independently and manage one’s time.
●Previous experience with computer applications - Outlook, Teams
Summary
Interested in the Receptionist role in Ottawa? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent customer service skills? If so, this is a great opportunity for you!
Our client is looking for a Receptionist for a 3 months contract in Ottawa. This position is working onsite.
Pay rate: $20.00/hour
Rotational shifts: Monday to Friday (8:00am-4:30pm)
Advantages
●Potential for contract extension, conversion to full time opportunity
●Start date is ASAP
●Competitive pay rate
Responsibilities
As a Receptionist, your duties will include but not be limited to:
●Handling basic Customer inquiries
●Answering general questions regarding bank locations, hours, products and services from Customers and other Bank personnel, or refer them to the appropriate department where they will obtain a timely and accurate answer
●Screening calls not immediately identifiable by questioning callers regarding the service, department, or individual involved
●Ensuring Customer issues are handled appropriately, escalating issues when necessary
●Keeping an up-to-date directory of telephone numbers throughout the bank
●Relaying incoming and outgoing calls
...
●Performing the following: Sort, stamp, and distribute mail, maintain records and files, send, receive and distribute faxes, arrange meetings and appointments, file and photocopy as needed, type memos and assist with mailings
●Prioritizing own workload to meet SLA requirements for service and productivity
●Understanding and applying operating policies and procedures
●Supporting the timely and accurate completion of business processes and procedures
●Escalating non-standard or high-risk activities as necessary
●Supporting and participating in process improvement opportunities
●Ensuring necessary due diligence to support the accuracy of all transactions / activities
●Being knowledgeable of and comply with Bank Code of Conduct
Qualifications
●High school diploma or equivalent required
●Organized - Ability to keep information organized and confidential
●Attention to detail
●Minimum 1 year in customer services/admin
●Verbal and written communication skills, multi-tasking, and interpersonal skills
●Ability to work independently and manage one’s time.
●Previous experience with computer applications - Outlook, Teams
Summary
Interested in the Receptionist role in Ottawa? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
