Are you looking for a wonderful Customer Service position in the Markham area? Our client is looking for an enthusiastic Customer Service Manager with a “no job is too small” mentality, who can roll up their sleeves and boldly jump in and get it done! The Customer Service Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of all deliverables according to clients' needs and objectives. To succeed in this role, you must be able to work in a fast-paced, continuously changing environment with exceptional communication and organizational skills.If this caught your eye, keep reading! Advantages- health and dental benefits offered after 3-month probationary period- 100% Remote (work from home)- Schedule is Monday – Friday - Salary from $50K - $55K Responsibilities- Collaborate across teams internally and externally to troubleshoot issues, address concerns and answer questions to ensure strong support of client needs-Effectively manage large amounts of Tickets & Calls-Build sustainable relationships of trust through open and interactive communication-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers-General administrative supportQualifications- At least 1 year of proven customer support experience-Shipping, eCommerce business experience preferred-Strong phone contact handling skills and active listening-Customer orientation and ability to adapt / respond to different types of personalities and inquiries-Ability to problem solve and operate independently-Excellent communication, multi-tasking skills, prioritizing, managing time effectively and the ability to work under tight deadlines-Passionate, driven, highly organized, enthusiastic, meticulous self-starter-Willingness to work flexible hours in accordance with company needs/workflow demands-Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, OutlookSummaryIf you are interested and would like to apply:1) Apply Online2) Send a copy of your resume, with a brief explanation of why you would be a great fit for this position, to firstname.lastname@example.org I look forward to hearing from you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.